Customer Service Support

Description

Customer Service Support

Join our team and help deliver outstanding service by supporting order entry, quotes, and customer communications in a fast-paced environment.

About the Role We’re looking for a detail-oriented, customer-focused professional to support our sales and customer service team. In this role, you’ll help process orders and quotes, respond to customer inquiries, and ensure a smooth experience from request to resolution. This is a great opportunity for someone who enjoys working collaboratively, staying organized, and making a direct impact on customer satisfaction.

What You’ll Do

· Partner with the sales and customer service team to keep daily operations running smoothly.

· Enter customer orders accurately and promptly.

· Prepare and process quotes while building knowledge of products and vendor tools.

· Respond to incoming calls and customer inquiries with professionalism and urgency.

· Deliver a high level of service to both internal and external customers.

· Help prioritize requests, manage multiple tasks, and meet deadlines in a fast-paced setting.

· Build positive working relationships with teammates, customers, and managers.

· Support team goals and contribute to a collaborative, service-driven culture.

Why Western

At Western Building Products, we are more than a business; we are a team of employee-owners, focused on making a difference in the lives of those we work alongside with and those we serve. Since 1983, we’ve built a culture of respect, reliability, and shared success. We are one of the nation’s largest distributors of millwork products, and every person here has a stake in how we perform, because we’re a 100% employee-owned company (ESOP).

That means when the company wins, you win. It is not just a paycheck; it is a long-term investment in your future.

Benefits  

Western Building Products provides a competitive pay and benefits package, including health, dental, accrued paid time-off, and company funded retirement through our Employee Stock Ownership Plan (ESOP).

Requirements

What We’re Looking For

· Strong customer service mindset and a commitment to creating a positive customer experience.

· Proficiency with Microsoft Office and comfort learning internal systems and software.

· Excellent verbal and written communication skills.

· Strong interpersonal skills and the ability to resolve issues effectively and professionally.

· Effective time management and organizational skills, with the ability to handle multiple priorities.

· Problem-solving skills and the ability to interpret information and respond to customer needs.

· Ability to work well under pressure while maintaining accuracy and attention to detail.

Experience

· 1–2 years of experience in customer service, sales support, administrative support, or a related role preferred.