Senior Specialist – Customer Service

Company:

Mercer

Description:

The incumbent in this role will advise on Mercer products and services across EMEA, prepare calculations, and draft membership contracts and addenda. The person will respond to day-to-day internal client queries, provide sales support to consultants and liaise with internal teams (e.g. Product Owners, Legal and market consultants) to ensure accurate and timely delivery of client solutions.

We will count on you to

• Advise on Mercer products and services across EMEA 
• Prepare calculations 
• Prepare membership contracts and addenda 
• Respond to day-to-day internal client queries
• Provide sales support to consultants 
• Liaise with internal teams, e.g. Product Owners, Legal, market consultants

What you need to have:  

• 3+ years of experience in the areas of customer service and/or administration
• Fluency in written and spoken English language
• General computer literacy and proficiency in MS Office
• Attention to details and analytical mind-set
• Minimum 12 months experience as Senior Specialist/Specialist
• Should have at least “On Track” or equivalent rating in last appraisal
• Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months.
• Should not have applied for any other IJP within Mercer in the last 3 months

What makes you stand out?

• Open minded with fast learning capabilities 
• Good knowledge of other languages

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.