Finance Manager – Customer Experience & Assets

Finance Manager – Customer Experience & Assets

Organisation: Housing Plus Group

Salary: £60,540 per annum

Location: Telford / Hybrid Working (minimum two days per week in the office)

Working Pattern: 36 hours per week

Closing Date: Friday 31 July 2026

Final Interviews: Wednesday 19 August 2026

This is an exciting time to join Housing Plus Group.

Following the merger of The Wrekin Housing Group and Housing Plus Group, the organisation has created a broader, strengthened group structure and is continuing to develop a modern, customer-focused and resilient Finance function.

Housing Plus Group is seeking to appoint a Finance Manager – Customer Experience & Assets as part of a wider campaign to recruit six key roles into its Finance function.

This role is one of two Finance Manager appointments being recruited in phase one of the campaign and will play a critical role in strengthening leadership capacity, improving financial insight and ensuring the organisation has the expertise required to support customers, colleagues and communities.

The successful candidate will provide financial leadership across customer experience, regional services, routine repairs and housing management functions. The role combines strategic business partnering, operational financial management, team leadership and financial control within some of the organisation’s most visible and customer-focused services.

This is an excellent opportunity for an experienced finance professional who enjoys working closely with operational leaders, influencing decision-making and helping organisations improve performance through strong financial management and insight.

About Housing Plus Group

Housing Plus Group is a major housing provider operating across Shropshire, Staffordshire and Telford & Wrekin.

Following the merger of The Wrekin Housing Group and Housing Plus Group in January 2025, the new group became one of the largest social housing providers in the West Midlands, managing approximately 33,000 homes and maintaining a significant regional presence.

The organisation provides affordable homes, repairs, maintenance, planned improvement programmes, care and support services and community investment initiatives, while also building new homes across the region.

Housing Plus Group’s priorities include listening to customers, improving services, increasing investment in existing homes, growing capacity to build more homes, remaining connected to local communities and creating more opportunities for colleagues.

The Role

Reporting to the Head of Finance – Customer Experience & Assets, the Finance Manager will provide financial leadership and business partnering support across customer-facing services.

The role has responsibility for ensuring that financial reporting, business partnering, regulatory reporting, audit support, cost control, systems improvement and operational financial insight are delivered effectively across customer experience, regional teams, routine repairs and housing management services.

The successful candidate will also lead a specialist finance team supporting these services and will play a key role in helping operational leaders improve performance, manage resources effectively and deliver value for money.

Key Areas of Responsibility Will Include:

• Acting as the lead Finance Business Partner to Regional Directors and the Executive Director of Customer Experience.
• Providing financial leadership and reporting support across customer experience, repairs and housing management services.
• Supporting operational leaders with budgeting, forecasting, financial planning and decision-making.
• Ensuring all financial reporting is delivered accurately and within agreed timescales.
• Supporting regulatory reporting and audit requirements.
• Managing internal and external audits relating to repairs and housing services.
• Working collaboratively with ICT teams to improve repairs data quality and reporting integrity.
• Supporting continuous improvement in systems, processes and financial controls.
• Developing robust financial methodologies for routine maintenance and housing service costs.
• Driving improvements in financial reporting, cost capture and value-for-money reporting.
• Leading, developing and motivating a team comprising Accountants and Assistant Accountants.
• Supporting transformation projects, systems developments and process redesign initiatives.
• Working closely with operational teams to ensure financial information supports effective service delivery and performance management.

About You

We are looking for an experienced finance leader who can combine strong technical financial expertise with excellent stakeholder management and people leadership skills.

You Will Need To Demonstrate:

• A recognised professional accounting qualification such as ACA, ACCA or CIMA.
• A minimum of three years' experience operating within a senior finance role.
• Experience of leading and developing finance teams.
• Strong financial reporting, budgeting and forecasting expertise.
• Experience of business partnering with senior operational stakeholders.
• Excellent communication and influencing skills.
• The ability to explain complex financial information to non-financial audiences.
• Experience of identifying risks, developing solutions and driving continuous improvement.
• Advanced Excel skills and confidence working with large datasets.
• The ability to work independently while managing multiple priorities and deadlines.
• A collaborative leadership style and commitment to developing high-performing teams.
• A commitment to equality, diversity and inclusion.

Experience within social housing, repairs services or customer-facing operational environments would be advantageous.

Why Join Housing Plus Group?

This is a significant opportunity to lead financial support for some of Housing Plus Group’s most visible and customer-focused services.

You will help improve operational performance, strengthen financial control, support value for money and contribute directly to better customer outcomes.

Joining Housing Plus Group at this stage of its development offers the opportunity to influence the future direction of a large and growing organisation while working alongside experienced leaders who are committed to continuous improvement and service excellence.

The Role Offers:

• Salary of £60,540 per annum.
• 36-hour working week.
• Hybrid working with a minimum of two days per week in the Telford office.
• Up to 31 days’ annual leave, dependent on service.
• Enhanced pension contribution opportunities through the Scottish Widows pension scheme, with a maximum employer contribution of up to 14%.
• Giving Back Days.
• Employee Assistance Programme.
• Ongoing professional development and leadership opportunities.

How to Apply

To apply, please submit a comprehensive CV and a one-page supporting statement outlining your motivation for applying, how your experience aligns with the requirements of the role, and the value you would bring to Housing Plus Group.

For an informal and confidential discussion, please contact:

John Lavictoire
Director & Founder, Seymour John Public Services
Mobile: 07921 480 947
Email: [email protected]

John is leading this campaign on behalf of Housing Plus Group and would be pleased to discuss the role, expectations and process in more detail.

Equality, Diversity & Inclusion

Housing Plus Group is committed to creating an inclusive working environment where colleagues are valued, supported and able to contribute fully.

We welcome applications from candidates of all backgrounds, experiences and perspectives. We believe that a diverse workforce strengthens decision-making, encourages innovation and helps us better reflect and serve the communities in which we work.

We are committed to ensuring that all candidates are treated fairly throughout the recruitment process and we actively encourage applications from individuals who are currently underrepresented across our profession and sector.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be pleased to discuss how we can support you.