Partner Success

Job Description

As the first dedicated Partnership team member focused on post-sale partners you will:

• Own the full post-sale partner relationship, from onboarding through renewal and expansion

• Drive retention, partner health, and revenue growth across Chariot’s partner base

• Reduce time-to-value by standardizing onboarding and accelerating early partner impact

• Increase adoption of core features and new product releases

• Act as the connective tissue between our partners and the Chariot team

👤 About You

• Load-bearing. You take ownership and outcomes are worse if you’re not there

• High agency and urgency. You want everything to move faster and see problems as your problem

• Strong strategic instincts paired with execution

• Comfortable owning hard partner conversations and senior stakeholder relationships

• Clear, structured communicator who speaks clearly externally and internally across Product, Engineering, Sales, and Marketing

📚 What you’ll get from Chariot

At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.

• Traction. Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania.

• Impact: That money services nonprofits working in homelessness, health, education, the environment, and so much more.

• Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market

• The Team. >30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The public handbook shows how we operate.

❤️ Employee Benefits

• 🏥 Healthcare: Comprehensive healthcare, including options that are 100% covered by Chariot for you

• 🌴 Time-Off: 18 days PTO and 13 holidays - take the time off that you want and need to relax and recharge

• 👶 Parental Leave: 100% paid parental leave, including 12 weeks for primary caregivers

• 🍽️ Team Lunches: Weekly team lunches

• 🌯 Dinner on Chariot: Free dinner every day at office past 8pm

• 🎉 Team Events: Monthly team building events

• 💎 Employee-friendly equity: 2 year exercise window and double-trigger acceleration

• 😎 Company Retreats: To get away - we all convene 2-3x / year company retreats

• 🎁 Matching Gifts: Matching DAFs and daily charitable giving through GoodToday