Commercial Services Manager

Description

Commercial Services Manager | Location: 11149 Research Blvd, Austin, TX 78759 | FLSA Status: Exempt |

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re a strategic leader over commercial banking and treasury management operations who enjoys developing teams, driving growth, and ensuring operational excellence, our Commercial Services Manager position could be your next great opportunity. Come grow with us and make a difference every day.

What You’ll Do

Strategic Leadership & Team Development

• Work with VP Commercial Banking to develop and implement business services plan for the Credit Union’s commercial banking and treasury management programs
• Assist with creating and monitoring commercial banking policies, procedures, and operational standards
• Assist with the development and enhancement of commercial deposit, treasury, and cash management products and services
• Analyze market trends, member needs, and competitive conditions to identify opportunities for growth and innovation

Operational Oversight

• Manage daily operations of commercial depository and treasury management services, ensuring efficiency and regulatory compliance
• Ensure seamless integration of commercial banking services across delivery channels
• Assist with overseeing high-risk operational processes, including commercial onboarding, account management, and treasury product implementation
• Monitor performance metrics, financial results, and departmental KPIs

Team Leadership & Talent Development

• Manage, mentor, and evaluate the Commercial Services support team to ensure high performance and professional growth
• Ensure alignment with organizational goals, values, and service standards
• Drive a culture of accountability, innovation, and member-focused service

What You Bring

• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• Direct Commercial Banking experience will be considered in lieu of a bachelor's degree
• Minimum of 5 years of progressive experience in commercial banking, treasury management, or financial services
• Minimum of 3 years of leadership or management experience
• Demonstrated success in developing and managing financial services teams
• Strong background in commercial product development, risk management, and operational oversight
• Proven ability to drive growth, innovation, and organizational alignment

Preferred Experience

• Master’s degree (MBA or equivalent)
• Experience leading commercial banking or treasury management initiatives
• Experience with advanced treasury management systems, digital banking platforms and commercial product innovation

Why You'll Love Working Here

• We're more than a credit union — we're a community
• Supportive culture with opportunities for growth and leadership development
• Mission-driven organization rooted in respect, empathy, service, integrity, and cooperation
• Opportunity to lead impactful commercial banking strategies that support business members and organizational growth

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.