IT Technician - Grand Canyon South Rim

Overview

 

Live. Work. Explore. as a part of our IT team in Grand Canyon National Park!

 

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

 

We’re hiring an IT Technician to Live. Work. Explore. at the south rim of the Grand Canyon!

 

Job Summary:The IT Technician provides direct support to the property’s end user community including desktop support, end user application support, network and security resolution, phone support and timely response to IT support requests and tickets. Opportunities to work with management and colleagues on more sophisticated issues/projects. Server, telecom and network maintenance tasks as needed and assigned.

 

The Details:Position Type: Full-Time, Year-RoundPay: $20.95 per hourSchedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Housing: Eligible fo a private bedroom in a shared apartment for $267.00 per month. This covers rent and basic utilities.

 

Why Grand Canyon South Rim?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

 

Life at the South Rim:

• On-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Responsible for maintenance of computers and peripheral equipment throughout the property including, but not limited to desktops, laptops, tablets, point-of-sale, printers, monitors and payment terminals.• Checks Department support ticket queue frequently and assigns and completes IT helpdesk tickets throughout scheduled shifts.• Works alone and with colleagues in the day-to-day operation of the computer facilities and IT operations throughout the property.• Required to serve in an on-call duty rotation for after-hours/non-business hours support, and to assist with coverage as needed.• Helps to ensure integrity of applications, files, documents, backups and databases.• Keeps and maintains records and logs for various systems, as required.• Assists with training of new IT Technicians as required.• May be assigned to act as primary technical contact for the property if and when IT Management is unavailable or off-property.• Assists colleagues and management with decisions on proper troubleshooting and corrective action procedures when needed.• Works with vendors and software and hardware support personnel as needed.• Installs and maintains desktop computers, laptops, printers, phones, point-of-sale, peripherals, and software as needed.• Works in conjunction with IT Management to maintain and troubleshoot network systems.• Other duties as assigned.

Qualifications

Desired Qualifications:• Proficiency and experience with technical troubleshooting of various systems.• Background in hospitality point-of-sale systems.• Experience with/understanding of Payment Card Industry (PCI-DSS) compliance requirements and standards.• Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint).• Experience with POTS and VoIP Telephone Systems and voicemail.• Functional knowledge of computer hardware and components.

Required Qualifications:• Must possess a valid Driver’s License• Must be willing to convert to an AZ Driver’s License within 90 days and comply with the Xanterra South Rim Company Vehicle Policy.• Must be at least 19 years old.

Physical Requirements include:

Frequently: Stand, walk, handle, squat/kneel, bend, lift/carry up to 100lbs.

Occasionally: Sit, reach, climb, crawl, lift/carry over 100lbs, push/pull up to 100lbs.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.