Product Support Representative III

Delivers a world class customer experience through case, email, phone, and chat channels that creates and retains “partners for life” Manages case queues and establishes case priorities in accordance with client service level agreements Diligently diagnoses, troubleshoots, and uses internal/external resources to recommend resolutions Educates and trains customers on resolution [best practices] and workarounds to create self-sufficiency Accurately documents case activity and follows through with commitments Collaborates with internal partners to expedite and champion customer needs Participates in product testing and provides feedback on analysis 2+ years' experience in a fast-paced customer service/troubleshooting environment Exceptional technical skills and proficiency in MS Office Proficient in using support ticketing systems and CRM software (Salesforce). Work Flexibility * Willing to work in US shift hours based on business requirements. Open to working from the office 5 days a week during the initial 6-month period as a mandatory requirement. Flexible to adjust work arrangements as per ongoing business and operational needs. Able to adapt to changing priorities, workloads, and evolving operational demands. Programming Coding Experience working directly in a Payroll and/or Human Resource environment