Product Support Representative Seniors

Job Description

FIS Management Services, LLC seeks Product Support Representative Seniors in Jacksonville, FL to administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfy client needs. Provide in-depth product support to FIS clients by resolving incoming inquiries. Respond to customer product inquiries via telephone or in written, internet-based email or chat sessions. Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters. Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. Recreate client issues in the test environment, identify/document how applications and systems interact to support business processes. Resolve client concerns raised during installation, operation, maintenance, or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities.

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Business Administration, Finance, or a related field and six (6) years of progressively responsible experience in the job offered or a related occupation: integrating Quantum (Treasury), Echos (Swift Service Bureau), and Trax (Business to Business Payment application) financial solutions including troubleshooting custom APIs for secure data exchange; working with API configuration, log analysis, and resolving connectivity and authentication issues across multi-tier environments; utilizing treasury instruments and financial markets including FX, Money Markets, Repos, Derivatives, & Swaps for trade lifecycle management, settlement, and risk analysis; utilizing FIS Quantum Treasury Management System , Bloomberg for market data, and SWIFT messaging for compliance and operational efficiency; designing and troubleshooting SAP Crystal Reports using SQL queries and ODBC, relational databases data sources; implementing skills in Microsoft SQL and Oracle scripting for complex datasets, including performance tuning, indexing, and query optimization; supporting cloud migrations from FIS Private Cloud to AWS/Azure , system health monitoring, and performance troubleshooting; and working with Agile and Waterfall SDLC methodologies and JIRA and Confluence tools for issue tracking and documentation. Telecommuting and/or working from home may be permissible pursuant to company policies. 

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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