Product Support Service Representative Global Grade 10

Key Outputs

• Proactively assess, clarify, and validate customer needs on an ongoing basis

• Consult with key account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.

• Assist with quotes for parts, service, and equipment management solutions

• Understand the full range of the dealership’s product offerings and how they are intended to meet business and

• customer needs

• Responsible for marketing after sales products and services

• Liaison between Barloworld and key customer accounts, business planning and / budgeting planning

• Where possible inspect all failed machines/components/parts with technical rep and advise / train / educate customers accordingly

• Compile and submit a monthly report with forecasts attached to management

• Discuss machine and undercarriage inspection reports regularly with customers

• Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales

• Promote part sales through service, achievement of targeted budget and effective expenses management.

• Achievement of operations and customer monthly KPI’s

Qualification, Experience and Competencies

• Matric, B. Tech Sales/Marketing Diploma or Certificate

• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);

• 5 years Caterpillar experience as an artisan

• Workplace competencies business development skills and knowledge

• Sound business communication skills (managerial and technical report writing critical in role)

• Sound technical knowledge of product brands and business communication skills

• Basic financial management skills, PC and microsoft office knowledge

• Behavioural competencies: relations skills

• Problem solving, analysis, attention to detail, listening and influencing and negotiation skills