Senior ICT Business Partner (Advancement and Engagement)

Are you an experienced ICT Business Partner who enjoys building trusted relationships and enabling business outcomes through technology? Do you thrive in collaborative environments where you can influence strategy, optimise digital platforms, and help shape meaningful change? 

Solve by Talent is partnering with the University of Sydney to recruit a Senior ICT Business Partner – Advancement & Engagement. This is an exciting opportunity to work alongside senior stakeholders across the University's Advancement & Engagement portfolio, helping to optimise key enterprise platforms and deliver technology solutions that strengthen alumni engagement, philanthropy and community partnerships. 

Joining during an exciting period of ICT transformation, you'll play a key role in connecting business priorities with technology capability, helping shape digital experiences that support the University's long-term strategic goals. 

Why join the University of Sydney? 

Join one of Australia's leading universities at a pivotal point of change, where technology is evolving to better support student learning, empower teaching excellence, and enable research delivery at global scale. 

ICT is central to delivering the University's academic mission. Working across faculties, disciplines, and research communities, you will shape the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact. 

This work spans both the critical services that keep the University running every day and the ongoing improvement of systems and experiences. 

With strong investment and clear direction, you'll operate in a large and complex environment where your contribution has visible, meaningful impact across the University. 

You'll collaborate with senior stakeholders across the Advancement & Engagement portfolio to improve the technology that supports fundraising, alumni engagement and external partnerships, helping create seamless digital experiences that enable people to give back and support the University's future. 

The Opportunity 

As the Senior ICT Business Partner - Advancement & Engagement, you'll

serve as the trusted technology advisor for two very strategic University portfolios. 

Working closely with stakeholders across the University’s Advancement and External Engagement portfolios, with responsibility for supporting their strategic priorities, understanding their digital roadmaps, and helping deliver the initiatives needed to achieve them. 

You'll play a key role in supporting and enhancing enterprise platforms including Salesforce and Adobe Experience Manager (AEM), while managing strategic  ICT demand, identifying opportunities for continuous improvement and partnering with delivery teams to ensure technology investments align with business objectives. 

This role is ideal for someone who enjoys combining strategic business partnering with modern enterprise technology in a collaborative, purpose-driven environment.

What you'll do 

• Build trusted relationships with senior stakeholders across the Advancement & External Engagement portfolios.  

• Act as the primary ICT advisor, aligning technology initiatives with business priorities.  

• Support and optimise enterprise platforms including Salesforce and Adobe Experience Manager (AEM).  

• Capture, prioritise and manage business demand through ICT governance processes.  

• Translate business requirements into practical technology solutions.  

• Identify opportunities to improve digital capability, processes and customer experience.  

• Partner with ICT delivery teams to ensure successful implementation of technology initiatives.  

• Contribute to continuous improvement across systems, services and stakeholder engagement.  

What we're looking for 

• Demonstrated experience as an ICT Business Partner, Technology Business Partner or similar stakeholder-facing role.  

• Strong experience working with enterprise platforms such as Salesforce and/or Adobe Experience Manager (AEM), ideally supporting Advancement, fundraising, alumni engagement or customer engagement functions.

• Proven ability to build trusted relationships with senior stakeholders in complex organisations.  

• Experience balancing strategic planning with operational delivery.  

• Knowledge of ServiceNow or similar demand management platforms.  

• Experience with Microsoft 365 and enterprise collaboration tools.  

• Demonstrated CRM experience will be highly regarded, together with a strong understanding of digital engagement technologies. 

• Experience within Higher Education, Government, consulting or other large, complex organisations will be highly regarded.  

• Interest in emerging technologies, including AI-enabled business solutions, will be advantageous.  

What's in it for you? 

At the University of Sydney, we support our staff with a range of benefits designed to enhance your career, wellbeing and work-life balance, including: 

• 17% superannuation to support your financial future.  

• Extremely generous parental leave entitlements.  

• Competitive salary with salary packaging options.  

• Flexible and hybrid working arrangements.  

• Career development and learning opportunities.

• Health and wellbeing programs including Fitness Passport. 

• Access to a vibrant, globally recognised university community.