Manager, Revenue Operations

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

• Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
• Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
• Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role: 
The Manager of Revenue Operations is responsible for building the systems, insights, and operational rigor across sales, marketing, and customer operations to ensure revenue scales efficiently. The manager translates strategy into actionable outcomes, removes barriers across the organization, and drives visibility into performance. This role will accelerate growth, improve forecasting accuracy, increase revenue predictability, and collaborate closely with both internal and external stakeholders to ensure that the sales organization is aligned with the right objectives and priorities.

What You Get To Do Everyday:

• Translate revenue strategy into actionable plans, processes, and metrics.
• Prepare executive-level reporting, dashboards, and insights.
• Identify barriers and implement process improvements across sales, marketing, and customer operations.
• Standardize and optimize sales stages, qualification criteria, and deal workflows.
• Improve lead quality and conversion rates in partnership with marketing.
• Manage and optimize CRM as the source of truth and ensure the sales organization’s compliance with CRM data standards.
• Build and optimize deal standards and sales process discipline.
• Proactively identify opportunities for improving the sales process and partner with sales management to maintain process quality.
• Support territory planning, account assignments, and capacity modeling.
• Assist sales management in understanding any inconsistencies in the sales process.
• Monitor the accuracy and distribution of sales reports, suggesting revisions and aiding in the development of new reporting tools.
• Establish strong relationships with key management personnel and departments to develop sales incentive compensation programs.
• Lead, develop, and mentor team members in various functional areas.
• Make financially responsible and accountable business decisions in accordance with organizational policies and procedures.

• 5+ years in Revenue Operations, Sales Operations, or similar roles.
• Experience managing analytically rigorous initiatives.
• Proven ability to build forecasts, dashboards, and data models.
• Strong experience with CRM systems.
• Demonstrated project management skills.
• Excellent communication skills with the ability to influence both senior stakeholders and cross-functionally.
• Possess exceptional teambuilding abilities, capable of attracting, nurturing, and retaining a highly efficient team.
• Display remarkable leadership qualities, effectively delegating responsibilities and authority, while motivating individuals to determine their own approach to achieving goals and resolving problems.
• Demonstrate well-honed interpersonal skills, adept at negotiation, writing, speaking, and listening
• Exhibit a strong business acumen and the ability to think strategically.

Preferred Qualifications:

• Experience managing CRM software and sales productivity.

What We Offer:

• Comprehensive compensation package
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid or remote work schedule
• Paid Parental Leave