- Location
- City of Cape Town Metropolitan Municipality, Western Cape
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Experience
- 1+ years
- Closing date
- Today
- Source
- Vincere
Description
Client Support Specialist
Cape Town | Hybrid | B2B Software
Are you calm under pressure and enjoy helping people solve problems?
Our client, a B2B SaaS company serving the golf and hospitality sector, is looking for a Client Support Specialist to provide day-to-day assistance to clients, troubleshoot issues, and ensure they get the most out of their software. This is not an implementation or project role — you will be the go-to person for clients seeking guidance and solutions on a regular basis.
What you’ll do:
- Respond to client queries and resolve technical issues promptly
- Guide users with clear, practical instructions, tailored to varying technical skill levels
- Build strong relationships and become a trusted point of contact for clients
- Track recurring issues and provide insights to improve processes and software
- Deliver user training when needed and support adoption of system features
You’ll do well if you:
- Have 1–3 years of experience in software or customer support
- Can explain technical workflows clearly and patiently
- Have a general understanding of golf or hospitality operations
- Are organised, solutions-focused, and customer-oriented
- Are comfortable working in a hybrid environment and occasionally travelling
Nice to haves:
- Familiarity with Lightspeed or similar software systems
- Knowledge of CRM or project management tools
- Proficiency in French, Italian, or Spanish
- Strong interest in golf
What is on offer:
- R18,000 – R22,000 per month depending on experience
- 21 days leave, hybrid working, equipment provided
- Professional development and career growth opportunities
Feel free to join us Zeal HR on SOCIAL MEDIA or view all our vacancies on our WEBSITE.
Skills
Project Management