Customer Care Representative

Join a global company where the employees are truly passionate about delivering the best in everything they do!

Do you have a talent for interacting with customers on behalf of a great organization through various support channels, emails, Live Chat, or calls? Do you enjoy being a frontline contact? If yes, this is your opportunity to join a world-leading coating's supplier as our new Customer Care Representative at Hempel.

Make an impact and drive improvement

In this role you will advise customers regarding processing orders, product shortages, expected delivery dates and price changes. You will play a key role in solving customer's queries and support our sales team to ensure efficient and flawless service. 

This position offers the great opportunity to contribute to excelling our sales and business principles by working with our Customer Care Team located in Portugal and agreeing with a truly exciting team and colleagues from all over the world.

What you can look forward to in this role

• Being a first point of contact for the Customers, providing service and Customer experiences by responding to them via multiple channels (for example e-mail, phone, Sales Representatives).
• Call centre
• Processing and handling all types of purchase orders and related enquiries.
• Using all given company tools to provide excellent quality of service to Customers.
• Responding to order-related Customers’ claims.
• Dealing with invoicing.
• Focusing on compliance in all financial transactions.
• Ensuring diligence in documentation.

What does it take to become our new team member? 

• Experience in customer service
• Knowledge of the paint sector would be valuable but not required.
• Ability to work as part of a team as well as autonomously.
• Able to work in a lively customer care international environment, maintaining a high level of productivity.
• Self-motivated, and able to follow best practices in sales processes.
• Proficient in ERP-systems (Microsoft preferred) 
• Experience with CRM systems
• Able to communicate in a clear and consistent way – both verbally and in writing in English and Greek

Behavioral competencies most relevant for the job

• Planning & organising
• Great llistener and communicator
• Emphatic
• Proactive
• Positive
• Problem solving attitude
• Great teammate

Application and customer service further information

For further information on Hempel, please visit hempel.com. To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link “Apply” at the top-right corner.

Global career possibilities

In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to build the right conditions for personal and professional development.

With business in mind and people at heart we always work together

More About Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with different perspectives and backgrounds.

Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

#LI-Hybrid

Application due

2023-05-31

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. ​