Project Manager

Key Responsibilities:

• Serve as the primary point of contact for the client on all website maintenance and enhancement matters.
• Lead requirements gathering and analysis activities, including engagement with stakeholders to understand business and technical requirements.
• Translate business requirements into clear functional specifications and implementation plans.
• Manage and coordinate maintenance and enhancement requests throughout the project lifecycle.
• Plan, monitor and manage schedules, resources, risks, dependencies and deliverables.
• Ensure that web services meet agreed availability, performance, security and quality standards.
• Oversee implementation of enhancements, including template changes, content optimization and system improvements.
• Manage testing activities, including SIT and UAT, and obtain necessary approvals prior to deployment.
• Coordinate with hosting, security and technical stakeholders to ensure smooth operational support.
• Work with the Operations Support Engineer to respond to security enquiries and ensure that they are addressed within the compliance timeframes.
• Ensure compliance with applicable ICT policies, applicable digital service standards, applicable security and technology requirements and audit requirements.
• Prepare regular progress reports, issue logs and utilization reports.
• Maintain proper project documentation, change management records and handover documentation.

Relevant Platform Experience

• Experience managing website maintenance and enhancement projects, including requirements gathering, project planning, release coordination, issue management and stakeholder/vendor coordination.
• Familiarity with Content Management Systems (CMS), website content governance, release management and enhancement planning.
• Experience managing Sitefinity or Sitecore websites hosted on the enterprise content website platform will be an added advantage.