Head of Operations: South West

About the job

🎯 Head of Operations - South West

🌍 Bristol, UK

🏛️ 4-5 days per week in Bristol and Bath, 0-1 days per week at home or in other UK locations 

🤝 Reporting to Sophie Marsh, our COO

Runway East creates flexible workspaces across London and the UK. Our mission is to be the best place for ambitious businesses to grow. We care deeply about service, detail and ownership. As a proud B Corp and a growing company, we're building something long-term - for our members and our team.

Elevator Pitch: The Job

This role is the operational lead for our South West portfolio. You'll own it end-to-end: 3 sites across Bristol and Bath, the General Managers who run them, the member experience and the full P&L. You'll report to our COO and sit on the management team, so your voice shapes company decisions, not just regional ones.

The right person is a natural cheerleader who has run things with real ownership, raises the energy wherever they go and wants to build something they're proud of.

What you'll be doing

• Lead and develop the South West General Managers, who run a (total) ~10-person team across 3 sites - set expectations, build capability and hold people accountable
• Build the regional bench - recruit, coach and grow future GMs
• Own standards and member experience across every South West site - showroom-ready at all times, from first impression to day-to-day service to retention
• Own the regional P&L and EBITDA, and drive occupancy, desk rates and profitability
• Keep every South West site safe and fully compliant (H&S, statutory and risk)
• Build the systems, cadences and processes that create a service-first culture, adapting central ways of working to fit the region
• Be the escalation point for the South West - spot issues early, take decisive action, fix things properly
• Work with the leadership team, shaping company-wide ops strategy and expansion