Point of Sale (POS) Coordinator

Description

Responsible for developing, implementing, maintaining, and evaluating Co-op-wide pricing systems and processes to ensure accuracy, consistency, and compliance with applicable state laws. Key responsibilities include managing temporary price changes, maintaining POS database integrity, overseeing signage accuracy and inventory reporting, coordinating merchandise additions and deletions, and providing training on established pricing procedures.

Essential Responsibilities and Functions

· Provide and model exemplary service to customers and co-workers using established customer service standards

· Provide product information and educational materials to customers, answer questions

· Model our Culture Values, policies and procedures, promote team building 

· Treat all co-workers with consistency and fairness

· Ensure that communications are clear, direct, and respectful 

· Continuously research, develop and make improvements in efficiency, accuracy, service, quality and safety

· Effectively influence staff that you do not directly supervise to execute your plans

· Work with Category Managers to enter new products and promotions accurately using established processes

· Ensure systems are followed for price accuracy and to avoid “not on files”, and that discrepancies are handled immediately

· Ensure scales are accurately generating labels in all departments 

· Ensure accurate pricing information is displayed and maintained in POS for each product

· Monitor sales events for accuracy in dates, scanning and signage

· Work closely with ASOM regarding scan accuracy

· Establish and maintain communication with departments and receiving for a smooth transition of delivered products 

· Ensure and maintain compliance with governmental regulations and COOL compliance

· Support the inventory reconciliation process to ensure inventory accuracy 

· Coordinate scan and sign audits with store personnel according to established schedule

· Assist with and train other store associates on preparing store signage and ensure accuracy

· Generate reports as requested 

· Work with marketing and store staff to ensure the professional appearance of the store signage

· Quickly and effectively troubleshoot and solve problems, and communicate solutions to stakeholders

· Inform appropriate manager(s) of any problem areas in pricing or signs throughout the store

· Continuously improve systems to increase accuracy and efficiency

· Assist with new and ongoing special programs and promotions to fit the needs of growing business

· Stay abreast of current trends and best practices in POS environment

  · Train staff as directed by Manager. Train Front End on how to handle equipment breakdowns in the absence of the Scan Coordinator

· Monitor and meet sales objectives leading to positive growth and operating results

· Attend and participate in Open Book Management and team meetings 

· Note and communicate equipment and tool malfunctions

· Assist as needed with daily operations, routines and procedures

· Adhere to all safety rules. Must use all safety devices/tools to ensure safe operations

· Ensure work area is kept clean and organized at all times

· Perform other tasks as assigned

Requirements

  Physical Job Requirements

· Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment throughout the work day

· Ability to stand for long lengths of time, walk, bend, stoop, squat, kneel, reach and climb stairs or ladders occasionally

· Ability to lift and carry up to 50 pounds occasionally

· Ability to talk and hear to communicate with customers and co-workers

· Enough finger and hand dexterity to grasp and hold items of different sizes

· Vision ability – close, distance, peripheral vision and depth perception

· Ability to read register screen, product labels and shelf labels

Work Environment

· Potential fumes, airborne particles, hazardous materials ranging from natural to chemical (store products, cleaning products, scents from working in a public setting)

· Handling objects that have been handled by the public

· Regular work standing or walking on cement floors

· Moderate to loud noise conditions

Qualifications 

· Ability to create, administer and work with projects and events

· Regular, predictable attendance

· Available to work weekends, holidays, early morning and nights according to the needs of the business

· Projects an outgoing, friendly personality

· Demonstrated objectivity, neutrality and calmness under pressure

· Analytical mind with a strategic ability and great attention to detail

· Ability to follow established systems, procedures and policies

· Consistent follow-through on commitments and deadlines

· Ability to read and comprehend instructions

· Ability to listen and give clear instructions

· Ability to handle multiple demands, prioritize tasks and stay organized

· Flexible and adaptable to changing conditions and job requirements

Skills 

· Intermediate to advanced Microsoft Office Skills, especially Excel and Publisher

· Intermediate to advanced database knowledge

· Excellent verbal and written communication

· Strong problem-solving skills

· Ability to maintain confidentiality

· Strong leadership skills: the ability to discipline, delegate, train, motivate and empower others 

Preferred Experience 

· Min 2 years’ experience in retail scan/POS environment

· Proven experience implementing at least one IT system