Manager, Data Quality and Performance

Description

Position Summary

The Manager, Data Quality and Performance provides leadership and oversight for compliance, quality assurance, performance monitoring, and driving continuous improvement across PhilaWorks contracted programs. This position supervises a team of analysts and specialists and is responsible for establishing effective monitoring practices, strengthening operational processes, coordinating internal and external audits, and ensuring resolution of identified issues.

This position serves as a strategic partner to internal departments and contracted providers, using data performance analysis to identify and mitigate risks, enhance data quality, support compliance with federal, state, and local requirements, and position the organization and its partners to successfully meet programmatic goals.

Essential Functions

1. Oversee the development and implementation of internal monitoring and quality assurance frameworks for contracted programs, including desk audits, data validation, risk assessments, and root cause analyses to elevate performance standards among partner programs.
2. Oversee the end-to-end process for external monitoring events, from pre-audit quality checks to the execution of state and federal validation cycles.
3. Develop, implement, and maintain standard operating procedures (SOPs), organizational workflows, tools, and other resources that support consistent and effective operations.
4. Monitor compliance with applicable workforce development requirements, including WIOA, EARN, and other federal, state, and locally funded programs.
5. Lead continuous improvement initiatives that strengthen operational processes, data collection, and reporting across funding streams to ensure alignment with programmatic goals.
6. Analyze procedural problems and identify process waste to negotiate and implement necessary changes with stakeholders.
7. Ensure data validation and external audit efforts for all programs (WIOA, EARN, etc.) are executed effectively and within strict deadlines.
8. Mobilize staff for pre-audit activities and coordinate the implementation of standard work for audit readiness according to established SOPs.
9. Direct post-audit analysis and manage the submission of official Corrective Action Plans (CAPs) and quarterly narratives to external agencies. Lead the development and submission of WIOA Negotiated Goals.
10. Design and enforce comprehensive program monitoring and control plans to heighten quality standards and maintain acceptable data error margins.
11. Partner with Research & Analysis and other internal teams to investigate data anomalies, identify root causes, and develop strategies to improve data quality and program performance.
12. Evaluate Provider Performance across programmatic, fiscal, and compliance domains of service delivery to participants. Generate insights and reports on provider performance for leadership review.
13. Oversee departmental staff by directing aspects of talent management, including workforce planning, recruitment and selection, onboarding, performance management, coaching, professional development, succession planning, employee engagement, retention, collaboration, accountability, communication, and a shared vision.
14. Manage local Continuous Improvement Plan (CIP) processes, including formal review of submissions, structuring quarterly partner touchpoints, identifying improvement priorities, and monitoring progress for centers and providers.
15. Build effective working relationships with internal departments, contracted providers, government agencies, and other external partners.
16. Translate complex compliance, data, and process requirements into clear guidance and actionable recommendations for varied audiences.
17. Represent the organization at external meetings, forums, and conferences, presenting content on workforce development, data compliance, and local performance.
18. Perform other job-related duties as assigned.

Requirements

Education/Professional Experience

Bachelor’s Degree from an accredited college or university in Business Analytics, Information Systems, Business Administration, or related field, with at least 3 years of progressive experience in program compliance, operational excellence, and performance management, including at least 1 year of experience in workforce development and 2 years of managerial or supervisory experience for staff oversight and program management. An equivalent combination of education, training, and relevant professional experience may be considered.

Skills & Qualifications

• Deep understanding of workforce development programs, federal/state grant monitoring, and relevant regulatory frameworks
• Proven track record of managing external monitoring events and navigating corrective action plans
• Excellent verbal, written, analytical, and interpersonal communication skills
• Able to teach adult learners about new processes and requirements within a fast-paced environment
• Able to learn new systems and technical processes quickly
• Proficient in Microsoft Excel
• Proficiency in SAP Web Intelligence products, Salesforce platforms, and/or Microsoft Power BI preferred.
• Must be organized and detail-oriented, with the ability to meet deadlines and work on multiple projects within tight timelines
• Leadership qualities to manage staff, drive and influence change, and drive efficiencies
• Ability to train, motivate, and build a cohesive team
• Ability to build solid relationships that engender trust
• Ability to relate to people of diverse educational and cultural backgrounds as well as government agencies, public officials, and all levels of management

Equal Opportunity Employer

Philadelphia Works is an equal opportunity employer and complies with all laws prohibiting discrimination based on race, color, national origin, ancestry, religion, sex (including sexual orientation, transgender status, and gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other basis protected by federal, state or local laws, in all matters pertaining to recruitment, selection, compensation, training, advancement and promotion, retention, discipline, and termination.