Junior Systems Engineer (On-Site)

Description

Ready to build your IT career beyond the help desk? The Florida State Fair Authority is looking for a motivated Junior Systems Engineer who wants to expand their technical skills and gain hands-on experience across a wide range of IT systems and technologies.

In this role, you’ll work alongside experienced IT professionals while supporting servers, Microsoft 365, Active Directory, cloud services, networking, cybersecurity, workstations, enterprise applications, and more. You’ll also have opportunities to work with audio and communications equipment, security systems, low-voltage wiring, and the unique technology infrastructure that helps bring the Florida State Fair to life.

No two days are exactly alike. You’ll troubleshoot problems, participate in technology projects, learn new systems, and help implement solutions that have a real impact on our employees, events, and Fair operations. It’s an opportunity to learn by doing, build valuable technical experience, and grow your career in IT while being part of a team that supports one of Florida’s most recognizable annual events.

If you’re curious, hands-on, enjoy solving problems, and are ready to take the next step in your IT career, we’d love to hear from you!

SUMMARY

This is an on-site position.  The IT Junior Systems Engineer provides technical support for FSFA’s server, cloud, and infrastructure environments. Working under the guidance of senior engineers, this role assists with the administration, maintenance, troubleshooting, and optimization of IT systems to ensure reliable and secure operation of business services.

KEY RESPONSIBILITIES:

1. Assist in the administration and maintenance of Windows servers, Microsoft 365, Active Directory, and cloud-based services. 
2. Monitor system performance, backups, security alerts, and infrastructure health. 
3. Support the deployment, configuration, and patching of servers, workstations, and enterprise applications. 
4. Troubleshoot hardware, software, and system-related issues. 
5. Maintain technical documentation and standard operating procedures. 
6. Participate in IT projects, system upgrades, and technology implementations. 
7. Support cybersecurity initiatives and compliance requirements. 
8. Escalate complex technical issues to senior engineering staff as needed.
9. Support department by assisting in the specification and installation, configuration, and troubleshooting of amplifiers, mixers, speakers, microphones, etc.
10. Installation and service of low voltage wiring for sound and security systems, keeping records of installs/moves/changes, and assisting in the installation and certification of CAT5/CAT6/COAX data wiring.
11. Maintain audio, telecom, datacom, security and consumables equipment inventory.
12. Additional work-related duties as required, which will include but not be limited to technology and communications related tasks and disaster recovery duties.

FAIR RESPONSIBILITES:

1. Ensure accurate installation, configuration, event programming of workstations, printers, cameras, wireless access points, servers, and networking equipment.
2. Installation or relocation, configuration, and customization of workstations for fair-time only employees.
3. Support Credentials operations by assisting with the printing of tickets and badges within the automated ticket system.
4. Perform additional work-related duties as needed. 

**This is an on-site position at the Florida State Fairgrounds**

BENEFITS: 

As a full-time employee of the Florida State Fair Authority, you’ll enjoy a comprehensive and rewarding benefits package, including:

• Medical, dental, vision insurance and an FSA to keep you and your family healthy 
• Employer-paid life, disability and voluntary insurance for added peace of mind 
• A 457(b) retirement plan with company match to help you plan for the future 
• Generous paid time off and holidays, so you can recharge and enjoy life outside of work 

Join a team that values your well-being both on and off the job!

Requirements

QUALIFICATIONS/EDUCATION/CERTIFICATIONS:

Bachelors Degree preferred. Minimum of four to six years of professional, work-related experience. Experience with configuration and maintenance of Microsoft Windows 11 and Windows Server 2019 and newer. Support of Microsoft Office products, Defender Antivirus required. Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to receive, organize, plan, and complete complex work assignments in a timely fashion
• Strong skills in properly utilizing diagnostic hardware and software
• Ability to be proactive, take ownership, and independently develop and implement new technologies
• Excellent communications and customer service skills and the ability to operate courteously under pressure
• Knowledge of Atera and other monitor tools
• Strong skills working with Windows Server 2019+, Hyper-V, and Office 365 Admin Center
• Strong skills working in Microsoft Office
• Ability to lift and install equipment up to 80 pounds
• Ability to work flexible hours including, but not limited to, early mornings, late evenings, weekends and holidays as well as 24/7 coverage for major system outages

PHYSICAL DEMANDS/WORKING CONDITIONS:

Duties are performed primarily in an office setting. Operates computer and standard office equipment, such as telephone and copier/printer. Must be able to stand, walk, sit, use hands, talk, hear, taste/smell, lift or move (up to 80 pounds) and occasionally reach with hands and arms. On rare occasions, may be exposed to environmental conditions such as wet/humid areas, work near mechanical parts, work in high precarious places, outdoor weather conditions, and risk of electrical shock.