Collections Specialist

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.

At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.

The Collection Specialist is responsible for providing overall customer service excellence and partnership with our operations teams regarding collection issues, processing and reviewing account adjustments, and resolving invoice discrepancies or short payments. Additionally, this role will be responsible for proactively and efficiently reducing the delinquency for assigned accounts and executing on established collections processes. The Collections Specialist will be effective in collaborative communications with operations and follow up regarding customer accounts in a timely manner. This role will work independently and requires initiative and self-direction.

Essential Functions

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Deliver customer service excellence and partnership mitigating collection issues, disputes or concerns.
• Effectively review and process account adjustments, short payments and over payments.
• Responsible for monitoring and maintaining assigned accounts.
• Support customer communications and payment status via customer portals. Identify account adjustments and appropriate customer reconciliations.
• Collaborate with program managers and account administrators to issue account refunds and credit memos.
• Enlist the efforts of program managers and senior management to accelerate the collection process when necessary.
• Research the root causes for non-payment of customer invoices and maintain supporting documentation. Communicate with administrative management and operations teams to enact processes to remedy identified issues.
• Work together with operations teams and management to ensure the appropriate purchase orders are obtained timely, documented in our systems, and reflected on customer bills, as required.
• Partner with accounting and operations teams to apply payments that were put "on account" for lack of customer-provided remittance information and double payments.
• Partner with accounting and operations teams to research and collect on unauthorized credits.
• Partner with accounting and operations teams to research and collect on unauthorized credits.
• Obtain and maintain system information with respect to customer billing and invoice portal processing contacts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable and/or Operations teams.
• Actively participate & add to business project initiatives within the collections area (e.g. Customer portal automations)
• Actively participate & add to business project initiatives within the collections area (e.g. Customer portal automations)
• Lead and actively participate with customer calls.
• Responsible for entering aging data information into IS2.
• Strong ability to work independently and take initiative.
• Verifying all invoices were properly submitted.

• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.

Education Qualifications

• Required High School or Equivalent
• Preferred Bachelor's Degree degree in accounting, business or other related field is beneficial

Experience Qualifications

• Preferred 3+ years experience with Customer Service, Collections, or Business Administration.

Skills and Abilities

• Excellent verbal and written communication skills with both internal and external customers
• Experience balancing and delivering multiple projects in a deadline driven environment
• Solid knowledge of and ability to navigate independently in our proprietary IS2 order entry / billing system. Previous experience with IS2 is preferred, but not required, as training will be provided
• Sound understanding of Envita Solutions business model, the waste management industry, and ability to learn different customer accounts quickly
• Strong Microsoft Office and Excel skills
• Strong analytical and problem-solving ability to provide solutions with limited direction
• Strong attention to detail and superior time management skills
• Regular and predictable attendance is an essential function of this job

Working Conditions/Physical Demands

• This role is a Remote option position. Our Envita culture encourages and supports team collaboration, training, communication and networking across teams. Hybrid work option with in-office workdays is highly encouraged. This role may be required to attend in person meetings, training or events as requested by leadership.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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