Collections Specialist

Job Description:

Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Hobart Service is seeking a Collections Specialist. This position will support the organization regarding Accounts Receivable to ensure timely payments are being received from customers to keep percent over 60 and DSO at a minimum. This person must be able to correspond with customers in a clear, understandable, time-efficient speech along with good written communication skills. Must have the ability to make 30-50 calls daily, manage a high level of confidentiality, and provide strong problem solving and analytical skills. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Effectively communicates complex information in a clear and concise manner. 
• Handle routine collections on accounts, utilizing phone, email, letters and monitoring payment plans.
• Process incoming credit card payments and update accounts accordingly.
• Assist customers with payment inquiries and provide information on account statuses.
• Identify overdue accounts and prepare them for escalation.
• Prepares basic reports on collections activities and status.
• Meets established targets and KPI’s.
• Ability to review credit worthiness of customers and assign credit limit within assigned approval limit.
• Competent at managing conflict in a professional manner.
• Maintain a high level of professionalism and respect in all correspondence and negotiations.

QUALIFICATIONS

• 1-2 years in collections or related field.
• Possess excellent verbal and written communication skills.
• Proficient in basic collections activities, sending reminder emails, and logging interactions.
• Works under close supervision and follows predefined guidelines.
• Proficient in Microsoft applications such as Excel, Word, and Outlook

Desired Education/Experience

• Associate Degree in Accounting, Finance, or Business
• Active member of National Association of Credit Management
• Completion of formal credit program
• Knowledge of food industry and food industry operations
• Comprehensive analysis of financial information and assessing the risk of offering credit to customers in accordance with established corporate policy and optimizing corporate profitability.
• Maintain existing credit accounts on an on-going basis. 
• File proofs of claim in bankruptcy conditions and negotiate “Preference” payment conditions.  

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Physical Demands While performing the duties of this Job, the employee is:

• Regularly required to sit at a desk for most of their hours worked including stand; use hands to handle and talk or hear.

• Frequently required to reach with hands and arms.

• Occasionally required to stand; walk and stoop, kneel, crouch, bend, or push/pull.

• The employee may lift and/or move up to 10-25 pounds without assistance.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

• Typical office environment
• The noise level is moderate.

Hours of Work

• Normal Business hours: 8am – 5pm M-F
• Overtime may be expected if needed.
• Flexibility with schedule to meet critical deadlines if needed.

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [email protected] to request assistance. No other requests will be acknowledged.

Compensation Information:

N/A

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.