Senior Product Designer

Role: Senior Digital Product Designer
Location: Hybrid (3 days per week Clapham Junction, 2 days remote)

This is a rare opportunity to join The Gym Group as a Senior Digital Product Designer, working at the heart of a cross-functional product team to shape the end-to-end digital experience for over a million members. You will own the full design process - from research and discovery through to delivery and optimisation - and have real influence over what gets built and why.

Who we are

We're not like any other gym company; we are The Gym Group, a place where you can #BeYouWithUs and perform to your absolute best. We are successful; by membership we're the 2nd largest gym business in the UK and the 4th largest in Europe. We hire people with real passion, positivity and enthusiasm which motivates and inspire those around them. We actively invest in our employees; it's so important to us that our people can thrive in our environment and can make the most of the flexibility and support we offer to all of our teams.

What you'll be doing

• Leading continuous discovery alongside Product and Engineering, using research, data and customer insight to identify the right problems and shape product direction.

• Planning and conducting user research - interviews, usability testing, surveys and behavioural analysis - to build a clear, evidence-based picture of member needs.

• Designing end-to-end member experiences across web and app, from early concepts and service blueprints through to polished, accessible UX and UI.

• Prototyping and testing ideas early to validate hypotheses, reduce risk and keep teams focused on meaningful outcomes rather than assumed solutions.

• Collaborating closely with the wider Product Design team to evolve the Design System, maintain quality standards and build a culture of constructive critique and shared learning.

• Using analytics and experimentation tools (including GA4, Contentsquare and HEAP) to evaluate live experiences and identify opportunities for continuous improvement.

• Facilitating workshops and collaborative sessions that bring together Product, Engineering, Marketing, Operations and other stakeholders to align on problems and solutions.

• Championing customer-centred thinking across TGG, helping teams move from a focus on features to a focus on problems, learning and measurable impact.

What we're looking for

• A strong portfolio demonstrating end-to-end product design work - including research-led discovery, service or journey design, and high-quality UX and UI across digital products.

• Proven experience working across the full product lifecycle in a multidisciplinary agile team, including genuine ownership of research, design and delivery.

• Confidence using qualitative and quantitative research methods to understand user needs and translate insight into clear product decisions.

• Proficiency with Figma and collaboration tools such as Miro, plus working familiarity with analytics platforms like GA4, Contentsquare or HEAP.

• Solid knowledge of accessibility standards, inclusive design principles and practical experience working with or contributing to a Design System.

• Strong communication and facilitation skills, with the ability to present design rationale clearly and influence stakeholders using evidence.

Our commitment to inclusion

At The Gym Group we are passionate about creating an inclusive environment where everyone feels welcome, valued and able to be themselves. We actively encourage applications from people of all backgrounds, identities and experiences. If you need any adjustments to support your application or interview, please let us know - we are happy to help.

Need assistance?

If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to [email protected] or alternatively call the TGG Recruitment team on 0203 319 4838 and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!

*Please note that we may close the application window early if we receive high levels of interest. If you're interested in applying please do so asap!

Your application may be reviewed by an AI tool to help assess your suitability based on the information you provide. Automated decision-making is never used - every application is reviewed and all decisions, including whether to progress your application, are made exclusively by a member of our recruitment team. Your data will be handled in accordance with our Privacy Policy and UK GDPR.

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