Assistant Front of House Manager

POSITION: Assistant Front of House Manager                    

DEPARTMENT: Front of House        

REPORTS TO: Front of House Manager                   

FLSA STATUS: Full-time, Exempt, Salaried                       

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Manage, schedule, and coordinate all Front of House Supervisors and Staff members. Advance production and logistics with clients and internal departments regarding tour or venue activations. Oversee event day operations of the Front of House department. Navigate various databases to facilitate payroll and ticketing. Uphold and execute venue policy and standards of service as an acting role model for all Front of House team members.

Essential Duties and Responsibilities

• Manage scheduling and payroll for all Front of House team members, ensuring adequate coverage for events and adjusting as necessary based on attendance and event requirements.
• Control labor costs and manage financial reporting of all department overhead and working capital, including the use of third-party staffing support.
• Oversee Front of House operations during events, ensuring guests are seated efficiently, VIP activations occur on time, & aiding/addressing any customer concerns before, during, & after the event.
• Ensure ushers enforce safety procedures, including crowd control, emergency exits, and venue specific rules, to maintain a secure environment for all attendees.
• Collaborate and report to Front of House Manager regarding venue improvements, staff training, event emergencies, etc.

Supervisory Responsibilities (if the specific role needs it)       

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience          

• Must be 18 years of age or older
• High School degree or equivalent is required
• Two years prior experience in a customer service position preferred

Skills and Abilities  

• Excellent customer service and interpersonal skills
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills
• Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events
• Must have good organizational skills

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site - Van Andel Arena, Acrisure Amphitheater

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.