- Location
- PH - MANILA AYALA TOWER ONE, Philippines
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- Workday
Description
About the Role:
Grade Level (for internal use):
08The Role: Senior Product Consultant, Channels CX
The Team: You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within the financial world and beyond and work with expansive datasets including Market data, Fundamental data, ESG, Ratings, and more!
What’s in it for you?
This position is a Senior Product Consultant role with high-performance expectations and will be working with multiple levels in the team.
Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department depending on individual performance and company need.
You will also have access to our wide range and ever-growing selection of datasets. Feel free to look here: https://www.marketplace.spglobal.com/en/
Responsibilities and Impact:
You will integrate into an all-star group and make a significant impact to the team and company by addressing client queries while showcasing your vast knowledge of our tools, data and the industries we cover.
As a Product Consultant, you will be providing the best and most efficient ways for our clients to achieve quality results, and thus, you’ll be able to learn and combine expertise in our products with a deep understanding of who our clients are and how they use our tools. You can find more information on our main product, Xpressfeed, here: https://www.spglobal.com/marketintelligence/en/solutions/xpressfeedtm
You will be responsible for providing professional, timely, thorough and quality support of our feed based products.
Provide feedback and engage in projects focused on improving current processes.
Apply intermediate to advanced SQL knowledge to understand the syntax of the client requirements and support client inquiries related to Xpressfeed, Snowflake, and Workbench.
Act as a mentor for new consultants and champion our team's best practices.
Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce).
Documentation of newly found solutions and product updates.
Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads.
Staying current on existing and newly developed product offerings.
What We’re Looking For?
Basic Qualifications:
Knowledge of S&P Datasets and Solutions.
Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field.
Experience in Outlook, Word, and PowerPoint.
Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement.
Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively.
Team-player mentality with collaboration and project management skills.
Flexibility for changes in a dynamic environment.
Intermediate to advanced SQL and Excel experience.
Desire and aptitude for continuous learning.
Preferred Qualifications:
2-4 years working experience in a finance or data related position.
Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc.
Basic understanding of S&P Capital IQ Pro Platform/Products would be an advantage
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
