Inside Sales Consultant

This role provides essential support to the district by covering holidays, assisting with various tasks, and preparing for a full-time territory assignment within six months post training/onboarding. The candidate will work closely with the District Sales Manager (DSM), handling assigned responsibilities while gaining hands-on experience through training and backfilling roles as needed. Throughout the six-month development period, they will actively participate in holiday coverage and other key functions to build the skills necessary to transition into a Inside Sales Consultant (ISC) position at 6-months post training/onboarding. 

This position is responsible for customer account management to promote Sysco’s products and services. Accounts primarily utilize eCommerce for order needs. Individuals in this position are committed to providing the exceptional level of customer service via telephone, email, virtual communication platforms and in-person (upon request). Individuals in this position are committed to providing an exceptional level of business to business (B2B) sales consultation, penetrate and grow customer base, account management, customer service, and innovative solutions that differentiate Sysco in the marketplace. 

• Articulates and demonstrates the Sysco value proposition to engage and onboard new customers to Sysco products, services, and promotions. 
• Increases customer share of wallet and improves sales mix. 

• Mandatory use of CRM tool (Sysco 360) as customer relationship management and pipeline management, as well as communication and measurement tool. 

• Manages an effective combination of order management channels, including Phone, Email, and eCommerce (50% minimum for eCommerce) of all customer order management. 

• Develops account portfolio and retains customer accounts to achieve profitable sales growth within assigned territory. 

• Problem solving to resolve customer issues and ensure a positive customer experience. 

• Evaluates customer business needs and analyzes market trends to develop customer centric product and service solutions.  

• Stays informed of market conditions, product innovations, and competitors' products, and sales; shares information with customers as part of value-added services provided. 

• Takes a proactive approach to learning and development by actively participating in large group, district, specialized training programs to sharpen consultative selling skills and product knowledge. 

• Credit and Accounts Receivables management. 

• This position typically works traditional business hours, but the hours may vary per position based on customer needs.  May be required to work additional hours as required. 

• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met. 

• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor. 

• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present. 

• Performs other duties as assigned. 

Skills

• Experience in sales or an equivalent in the food service industry preferred but not required. 
• Completion of post-secondary education or equivalent experience. 
• Customer service experience. 
• Excellent oral and written communication skills. 
• Ability to work independently and possess solid organizational skills. 
• Superior communication (both oral and written) and interpersonal skills. 
• Problem solving, organizational, and negotiation abilities. 
• Ability to successfully handle multiple priorities. 
• Flexible work schedule, including Sundays and holidays. 
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook and eCommerce concepts.  
• Valid driver’s license with access to a vehicle is required. Some local travel required. 

Certifications

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree