Project Operations (Project Ops)

Key Responsibilities

1. Project Requirement Review

• Review and understand all project requirements outlined in the job sheet.
• Identify project scope, deliverables, dependencies, and special requirements.
• Clarify any missing or unclear information with relevant stakeholders.

2. Pre-Deployment Client Coordination

• Conduct pre-deployment calls with clients to verify project readiness.
• Confirm deployment timelines, operational requirements, and business processes.
• Ensure clients are aware of the deployment plan and required preparations.

3. Information Gathering & Validation

• Collect all necessary business information, documents, and setup requirements from clients.
• Verify the accuracy and completeness of information provided.
• Ensure all project prerequisites are fulfilled before deployment.

4. Cross-Functional Coordination

• Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.
• Track dependencies and follow up on outstanding tasks to ensure deployment readiness.
• Escalate risks or blockers that may impact project timelines.

5. System Configuration & Backend Setup

• Create and configure client backend systems according to project requirements.
• Set up required modules and configurations, including:
• QR tenant creation
• Menu creation and configuration
• User account setup
• Device assignment and configuration
• Other system setup requirements
• Perform internal validation to ensure configurations are deployment-ready.

6. Deployment Readiness & Go-Live Support

• Conduct final deployment readiness checks with both the assigned Trainer and Client.
• Confirm all setup requirements have been completed prior to deployment.
• Ensure smooth handover to the Trainer for onsite or remote deployment activities.

7. Post-Deployment Support & Stabilization

• Provide operational support during the one-week stabilization period following deployment 
• Monitor project progress and assist in resolving outstanding issues.
• Coordinate with internal teams to rectify deployment-related issues promptly.
• Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours
• Ensure all identified issues are tracked, communicated, and resolved within agreed timelines.

Key Success Metrics

• Deployment readiness achieved before scheduled go-live.
• Accuracy and completeness of backend setup.
• Timely resolution of post-deployment issues.
• Effective coordination across internal teams.
• Positive client deployment experience and satisfaction.