- Location
- Waterloo, United Kingdom
- Type
- Full-time
- Department
- IT
- Seniority
- Director
- Education
- Master
- Source
- Workday
Description
Job Overview
The Director of IT will lead the organization’s technology strategy,
cybersecurity posture, and user support services. This role combines
strategic oversight with operational leadership across three core pillars:
Enterprise IT, Information Security & Governance, and First-Line User
Support. The ideal candidate will align technological initiatives with
business goals, safeguard corporate assets, and ensure seamless service
delivery.
Key Responsibilities
1. Enterprise IT Strategy & Operations
● Enterprise IT workspace Management: Oversee workspace cloud
environments Google Workspace, enterprise network operations,
servers, telecommunications, and system architecture to ensure high
availability and scalability.
● Systems Integration & Upgrades: Evaluate, implement, and maintain
enterprise software (ERP, CRM, productivity suites) and hardware
ecosystems.
● Disaster Recovery & Continuity: Develop, test, and maintain robust
Business Continuity Plans (BCP) and Disaster Recovery (DR) protocols
to minimize operational downtime.
● Vendor & Asset Management: Negotiate and manage contracts with
software vendors, hardware suppliers, and Managed Service Providers
(MSPs); oversee IT asset lifecycles and software licensing compliance.
2. Cybersecurity, Compliance & Risk Management
● Security Strategy & Posture: Formulate and enforce company-wide
security policies, threat monitoring, incident response plans, and
vulnerability management.
● Identity & Access Management (IAM): Establish zero-trust policies,
multi-factor authentication (MFA), and role-based access controls
across all systems.
● Regulatory Compliance: Ensure alignment with key industry
standards and privacy frameworks.
3. Security Training: Conduct company-wide security awareness
training, phishing simulations, and routine audits.
3. First-Line Support & Service Desk Management
● Helpdesk Leadership: Manage Tier 1/2 service desk personnel to
ensure rapid incident response, problem resolution, and clear
escalation paths.
● Service Level Agreements (SLAs): Establish, monitor, and optimize IT
service metrics (SLA adherence, resolution times, customer
satisfaction/CSAT).
● Onboarding & Lifecycle: Standardize device provisioning, access
management, and offboarding workflows for employees.
● Knowledge Management: Build and maintain internal documentation,
standard operating procedures (SOPs), and end-user self-service
tools.
4. Team Leadership & Stakeholder Management
● People Development: Lead, mentor, and hire a multidisciplinary team
of network engineers, systems administrators, helpdesk technicians,
and security specialists.
● Cross-Functional Collaboration: Partner with executive leadership
and department heads to address technology needs and remove
technical bottlenecks.
Required Qualifications & Skills
● Experience: 8+ years in progressive IT roles, with at least 3–5 years in
a managerial or directorship position.
● Technical Proficiency: Hands-on experience with cloud platforms,
identity providers (Okta, Entra ID/Active Directory), MDM solutions
(Intune, Jamf), network architecture, and modern SIEM tools.
● Certifications (Preferred): CISSP, CISM, ITIL v4, PMP, or cloud-
specific certifications (AWS/Azure Certified Solutions Architect).
● Leadership: Strong project management, vendor negotiation, and
communication skills to bridge technical concepts with non-technical
business leaders.
