senior UX researcher, Digital UX & Design

Now Brewing – senior UX researcher, Digital UX & Design! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

In this role, you’ll design and lead research studies that uncover insights to shape product strategies, user journeys, and long-term experience roadmaps. You’ll partner closely with design, product, and engineering to ensure every solution reflects real human needs. Your work will guide experiences that touch millions of people every day—from mobile ordering to loyalty engagement—and help fuel ways to activate our “Back to Starbucks” strategy.

As a senior UX researcher, you will…

• Act in a consultative and advisory role to various levels within the design and product teams to identify research topics and plan studies for both generative and evaluative purposes.
• Independently plan, lead, and execute high-impact UX research studies across digital products and platforms, from scoping to delivery.
• Conduct research using a wide range of qualitative methods and a subset of quantitative methods, choosing the right approach for complex problems.
• Translate research findings into clear, actionable product and design insights.
• Partner closely with designers, product managers, engineers, and business stakeholders to shape roadmaps and strategies.
• Present findings to cross-functional teams and senior leaders, influencing decisions and priorities.
• Contribute to research standards, best practices, team knowledge-sharing, and team culture by fostering curiosity and collaboration.
• Mentor and encourage your fellow teammates to improve processes, enhance the team’s skillset, and continue to foster a great team culture

We’d love to hear from people with:

• Minimum of 5 years of hands-on user research experience in digital product environments at a design-driven brand, tech company, or agency.

• Strong expertise in qualitative methods and familiarity with quantitative research methods, with the ability to select the right approach for each challenge.
• Proven track record of managing multiple projects independently in fast-paced environments.
• Demonstrated ability to connect insights to business impact and influence design and product strategies.
• A proactive commitment to continuously advancing your skills, practices and approaches.
• Bachelor’s degree in HCI, Psychology, Anthropology, or a related field or equivalent work experience.
• A portfolio of case studies that showcase impact across consumer-facing digital products.
• Background in retail, eCommerce, loyalty programs, or mobile ordering research a plus.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.