Business Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

You will form part of the Mass and Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

The incumbent leads process improvement in different processes. Works closely with Operations and Functional Teams to identify process bottlenecks,
conducts root cause analyses and implements process improvements across the business or organisation. Initiates and leads projects that
improve end-to-end processes, consisting of setup, validation and audit measurement systems to deliver business impact.

Responsibilities:

Continuous Improvement

• Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

Business Performance Metrics

• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.

Data Collection and Analysis

• Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

Root Cause Analysis

• Manage expertise-led root cause analyses based on thorough investigation and identification of systemic causes. Manage the contribution to the implementation of corrective actions.

Solutions Analysis

• Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs.

Lean Implementation

• Lead an area within lean implementation, ensuring the application of lean techniques and effective monitoring of process performance.

Training development and delivery

• Design and develop content for training courses to fill gaps in established programs and run complex or customized training courses to improve employee performance. Involves focusing on a specific functional area.

Quality Assurance Testing Design

• Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfil personal potential.

• Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Requirements:

• NQF Level 6 or 7 – Advanced Certificate, Degree, Advance Diploma or Postgraduate Certificate or equivalent.

• Extensive experience in debit order and payroll deduction collections within a financial services environment.

• Proven experience in analysing collection performance, identifying trends, and implementing initiatives to improve collection performance.

• Experience in incident management including the identification, investigation, root cause analysis, and managing incident resolution of collection-related issues.

• Experience in managing and contributing to projects, process improvement initiatives, and business change implementations.

• Demonstrated experience working with large and complex datasets to drive business decisions and operational improvements.

• Experience developing and maintaining operational reports.

Key skills required:

• Ability to interpret complex data and provide analysis.

• Advanced Microsoft Excel experience including advanced formulas and large dataset analysis.

• Understanding of reconciliation processes and exception management within a collections environment.

• Detailed knowledge of DebiCheck, Registered Mandate, standard EFT debit order, and payroll deduction collection processes.

• Understanding of DebiCheck mandate authentication as well as DebiCheck and RM mandate management processes.

• Strong understanding of South African payment systems and banking processes.

• Knowledge of PASA payment collection rules, payment streams, collection windows, collection prioritisation, and dispute processes.

• Experience engaging with banks, payment service providers, and other external collection stakeholders.

 

Skills

Collections Experience, Continuous Improvement, Incident Management, Microsoft Excel, Payroll Deductions, Performance Metrics, Reporting, Root Cause Analysis (RCA), Solution Analysis

Competencies

Communicates Effectively

Cultivates Innovation

Decision Quality

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)

Closing Date

02 September 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!