Emergency Medical Services (EMS) Dispatcher

Job Title: Emergency Medical Services (EMS) Dispatcher
Location: Mobile, AL
Job Type: Full-time
Schedule: 2-2-3 rotating schedule - Night Shift
FLSA Status: Non-Exempt

About Us
At Medevac Alabama, our mission is to provide safe, reliable, and efficient medical transportation with the utmost professionalism. We are continually expanding our ground ambulance services to reach more communities across the state. Our goal is to deliver affordable, high-quality care to populations throughout Alabama while maintaining the highest levels of clinical excellence, response-time reliability, economic efficiency, customer loyalty, and employee satisfaction.

Job Description
The Dispatcher is responsible for coordinating patient transport services and serving as the primary point of communication among callers, crews, hospitals, agencies, nurses, social workers, other EMS personnel, fire departments, and administrators. This role involves managing the flow of information and ensuring efficient and effective communication to facilitate patient transports.

Essential Functions and Duties

• Answer transport requests via a multi-line telephone system.
• Coordinate and monitor units using telephone, radio, GPS, and computer software.
• Ensure compliance with HIPAA regulations when transmitting information.
• Accurately document patient information, including billing details.
• Provide accurate information to patients and crews.
• Enter every call into the Computer-Aided Dispatch (CAD) program.
• Identify issues, analyze options, and discuss courses of action with supervisors and management.

Qualifications

• Required: High School Diploma or equivalent.
• Preferred: EMT certification, Basic Life Support certification, and experience with multi-line telephones and dispatching.

Certifications and Licenses

• None required

 

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of applicable local, state, and federal laws and regulations.
• Understanding of HIPAA regulations and the ability to maintain patient confidentiality.
• Strong prioritization skills and the ability to manage multiple tasks effectively.
• Effective verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Ability to work varied shifts, including nights, weekends, and holidays.

Benefits

• 100% company-covered BlueCross BlueShield Gold Health, Dental, and Vision insurance.
• Life and long-term disability insurance.
• 401(k) program with up to 4% match after 1 year of employment.
• Paid time off.

Physical Demands

• Ability to sit or stand for prolonged periods at a desk.
• Work environment typical of a normal office setting, with occasional standing, walking, and lifting of small objects.
• Reasonable accommodations may be made to assist individuals with disabilities in performing essential job functions.
• Due to the nature of the work, additional hours beyond the standard 40-hour work week may be required.

Limitations and Disclaimer
This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the organization.

Stop Work Authority provides employees with the responsibility and obligation to stop work when a perceived unsafe condition or behavior may result in a hazardous condition or event occurring. Medevac Alabama has a firm stop work authority in place; however, it is the employee's right and responsibility to exercise this program.

All applicants must pass a drug test and background check as part of the hiring process. Any job offer is contingent upon successfully passing these checks to verify provided information and ensure insurability. Additionally, drug and alcohol testing may be required after accidents or when there is reasonable suspicion that an employee is under the influence while at work.

No part of this statement should be considered a binding contract for continued employment at Medevac Alabama. Medevac Alabama is an at-will employer and retains the right to terminate the employment relationship at any time with or without cause.