Shipping and Receiving Clerk- Hilton Denver City Center

Why us?

Hilton Denver City Center is In the Heart of Downtown Denver. Our business is about people serving people, and our team members are the heart and soul of our hospitality. Whether team members are just starting on their journey or looking for the next step in their careers, Hilton is prioritizing opportunities for team members to take their jobs and turn them into lifelong careers.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. This is more than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

The Hotel is a half-mile from the Colorado Convention Center, Larimer Square, Coors Field and the Denver Performing Arts Complex. Just a block from our hotel is 16th street, a popular stretch for dining, nightlife and shopping. Enjoy dining and drinks at Prospect’s Urban Kitchen and Bar, our on-site restaurant.

Job Overview

The Shipping and Receiving Clerk is responsible for the daily operations of the hotel's shipping and receiving store, ensuring that incoming and outgoing packages, deliveries, and shipments are handled accurately, securely, and efficiently. This position supports hotel guests, team members, hotel departments, vendors, and group or event clients by providing reliable package management and organized storage services while maintaining Hilton's standards of hospitality, professionalism, and service excellence. This position reports to The Director of Security

Responsibilities

• Shipping and Receiving Operations
  • Receive, inspect, sort, and document incoming packages, shipments, and deliveries.
  • Prepare, process, label, and coordinate outgoing shipments using approved shipping procedures.
  • Maintain accurate records of all incoming and outgoing packages, including tracking information, recipient details, and delivery status.
  • Notify the appropriate guests, team members, departments, or event contacts when packages arrive.
  • Ensure packages are stored in designated areas and released only to authorized individuals.
  • Coordinate with delivery drivers, vendors, and carriers regarding deliveries, pickups, and shipment concerns.
  • Provide courteous, professional, and timely assistance to hotel guests, team members, and event clients.
  • Assist with shipping and receiving requests, package inquiries, and delivery coordination.
  • Support the handling of packages and materials for meetings, conventions, conferences, and hotel events.
  • Communicate professionally with hotel departments to ensure packages and supplies reach the correct destination.
  • Resolve routine shipping and receiving concerns and escalate issues to management when necessary.
  Organization and Inventory Control
  • Maintain a clean, organized, and secure shipping and receiving store.
  • Monitor storage areas and ensure packages and supplies are properly labeled and organized.
  • Assist with inventory tracking and documentation of received supplies and materials.
  • Identify damaged, missing, or misdirected shipments and report discrepancies promptly.
  • Maintain appropriate records and follow established procedures for package storage, retrieval, and distribution.
  Safety, Security, and Compliance
  • Follow hotel security procedures for handling, storing, and releasing packages.
  • Maintain the confidentiality of guest, employee, and shipment information.
  • Follow workplace safety procedures when lifting, moving, and handling packages.
  • Use carts, dollies, and other equipment safely when transporting shipments.
  • Report suspicious packages, damaged shipments, safety hazards, and other concerns to the appropriate manager.
  Additional Responsibilities
  • Assist with other operational duties as assigned by management.
  • Work collaboratively with Front Office, Housekeeping, Banquets, Events, Purchasing, and other hotel departments.
  • Support continuous improvement in the efficiency and organization of shipping and receiving operations.

Qualifications

Education/Formal Training

High school education or equivalent experience.

 

Qualifications and Requirements

• Previous experience in shipping and receiving, mailroom operations, inventory control, warehouse operations, or customer service preferred.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Basic computer skills and the ability to maintain accurate records.
• Ability to prioritize tasks and manage multiple requests in a busy hotel environment.
• Ability to work independently and as part of a team.
• Professional demeanor and a commitment to excellent guest service.

Professional Standards & Guest Relations

• Follow all hotel and company policies, operational procedures, and guidelines.
• Maintain a clean, professional, and well-groomed personal appearance in full required uniform.
• Protect confidential proprietary information and safeguard company assets.
• Respond to guest service requests promptly, professionally, and with a positive attitude.
• Communicate clearly and professionally with guests, team members, and supervisors.
• Answer telephone calls using established professional phone etiquette.
• Build and foster collaborative, positive working relationships with colleagues and cross-departmental teams.

Physical & Technical Capabilities

• Lift, lower, carry, push, pull, and place objects weighing up to 50 lbs independently.
• Read and visually verify detailed information across various formats, including small print on shipping labels, invoices, and manifests.
• Demonstrate fine motor skills and hand-eye coordination to grasp, turn, and handle items of varying shapes and sizes.
• Navigate safely through narrow, elevated, or confined work spaces.
• Walk and move comfortably across uneven, sloping, or slippery surfaces, service ramps, and stairwells.
• Stoop, bend, twist, pull, and reach overhead as well as below knee level throughout the shift.

Environment

Work inside 85% of shift, 15% of shift. Abnormal temperatures -summer 110 degrees; winter -10 degrees.

Benefits

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass- Full time Only
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)
• A fun work environment that encourages individuality, recognition, growth & development

Salary

USD $23.00 - USD $23.00 /Hr.