- Location
- Lisbon, Lisbon, Portugal · published
- Type
- Full-time
- Department
- IT
- Source
- Workable
Description
Atlean World is an HR SaaS Consultant dedicated to fostering multicultural environments and enhancing the recruitment experience in multilingual markets.
Your Next Job, Without Boundaries! 🌍
We are excited to offer a rewarding opportunity in Lisbon, Portugal as a Technical Support Specialist focused on the Czech Market.
Why consider this Technical Support Specialist role?
- Experience living in the vibrant city of Lisbon with a diverse, multicultural community
- Represent a renowned global brand within the social networking and social hub space
- Accelerate your career growth in an international environment
What your daily activities will look like:
- Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payments, refunds, order tracking, and customer inquiries.
- Handle sensitive customer and client data in compliance with PCI and GDPR regulations.
- Communicate with customers, carriers/couriers, financial institutions, internal teams, and other stakeholders to resolve issues efficiently.
- Identify, analyze, and escalate complex cases when necessary, using internal knowledge bases and tools.
- Maintain high customer service standards and contribute to continuous improvement of the customer experience.
- Work collaboratively within a team environment to achieve project and operational goals.
Benefits
Private Health Insurance from day oneFree portuguese lessonsGreat opportunity to grow quickly within the companyExcellent work opportunity in a dynamic leading multinational company;Stable work and career progression;Investment in training (ongoing training) and personal development;Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;Free company events and activities