Residences Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

The Residence Assistant Manager plays a key role in building and operating the residential experience at Naples Beach Club, Four Seasons Resort — helping shape the product from its earliest stages into a fully integrated, high-functioning extension of the resort.

What you will do:

-Contribute to the design and implementation of new residential service standards, including housekeeping, culinary, and amenity presentation lookbooks.

-Support the creation and quality assurance of daily service sequences through regular inspections and hands-on coaching.

-Help implement structured workflows for scheduling, residence setup, inventory control, and service delivery.

-Actively support the development of team members through training, mentorship, and leadership.

-Handles all resident interactions with the highest level of hospitality and professionalism – accommodates special requests whenever possible; resolves resident complaints; assists residents in all inquiries. Responds to all resident requests in an accurate and timely manner, making recommendations based on local knowledge and residence protocol.   

Pre-Arrival

-Serves as a primary point of contact for guests and planners.

-Gather and organize guest preferences, rooming details, transportation, and dietary requirements.

-Assist in curating personalized itineraries in collaboration with resort and local partners.

-Coordinate with key departments to ensure all residences are fully prepared.

-Oversee inventory and mise en place for kitchen, pantry, and service items.

-Confirm amenity planning for mornings, afternoons, and evenings.

-Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests). Updates homeowner profiles with any relevant information  

Arrival

-Coordinate guest arrivals and transportation with the lobby team.

-Oversee luggage handling, unpacking assistance, and rooming arrangements.

-Lead the in-residence orientation and introduce the Residence communication protocol.

What you bring:

-2 + years of experience in luxury hotel/resort operations, property management, or residential services.

-Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred).

-Excellent communication skills. Reading, writing, and oral proficiency in the -English language; ability to communicate in Spanish strongly preferred.

-Strong attention to detail and problem-solving skills are required.

-Proven experience in guest relations, concierge services, or facilities management is highly desirable.

-Previous leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge. Experience in luxury residences or a similar high-end environment is considered an asset.

-Proficient computer skills with the ability to use a variety of software.

-Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.

-Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

What we offer:  

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

*Lucrative salary!

*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

*Time off plans starting on the day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment!

*Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Visa Requirements 

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal