Plumbing Service Manager

Description

AAA Service is an established Plumbing, HVAC, Electrical, and Sewer & Drain company proudly serving the Metro Denver community. Since 1983, customers have trusted AAA Service, earning us thousands of 5-star reviews and a 4.8/5 Google rating. We are a highly competitive, performance-driven organization that values excellence, accountability, and continuous growth. We are seeking professional, dependable, high-quality, and ethical individuals who are ready to contribute, grow, and succeed in a fast-paced, team-oriented environment. If you’re ready to compete at a high level and be part of a team that refuses to settle for average, this is where you belong.

What’s in it for you?

• Competitive Leadership Compensation: Earn an estimated $145,000 - $160,000+ annually, with performance-based incentives tied to team and departmental success.
• Weekly Pay: Consistent, reliable pay every Friday.
• Comprehensive Benefits Package: Medical, dental, vision, and life insurance coverage for you and your family.
• Company-Matched 401(k): Plan for your future with strong employer contributions.
• Leadership Impact: Opportunity to lead, develop, and influence high-performing teams in a fast-paced, growth-oriented environment.
• Career Growth & Development: Ongoing leadership training and development from top industry professionals to help you grow and advance your career.

Job Responsibilities

• Drive profitable growth by implementing and executing sales strategies across the Plumbing Department.
• Lead, coach, and develop team members to increase sales performance and overall productivity.
• Train technicians on building customer rapport and presenting solutions that meet customer needs.
• Establish clear sales expectations and hold the team accountable to achieving and exceeding revenue goals.
• Partner with the Director of Operations to improve processes and optimize performance.
• Collaborate with customer service and dispatch teams to ensure seamless operations and customer experience.
• Monitor technician performance and provide ongoing feedback, coaching, and development opportunities.
• Manage team scheduling to effectively meet customer demand and seasonal fluctuations.
• Serve as a technical resource and support for field technicians when needed, including in-field coaching.
• Address and resolve customer concerns promptly and professionally.
• Ensure compliance with OSHA, state, and local safety regulations at all times.
• Perform additional leadership and operational duties as assigned.

Requirements

• 5+ years of residential plumbing experience with leadership experience preferred.
• Strong knowledge of plumbing service, repair, and local codes.
• Proven ability to lead, coach, and develop technicians to drive performance and revenue.
• Experience managing KPIs (revenue, average ticket, conversion, productivity).
• Strong sales and customer service skills.
• Ability to resolve customer concerns and manage team performance.
• Experience working with dispatch and operations teams.
• Proficient in ServiceTitan or similar software.
• Valid driver’s license with a clean driving record.
• Organized, safety-focused, and able to thrive in a fast-paced environment.