Development Manager-WR

Performs difficult professional and administrative work as a liaison between Water Resources and developers, engineers, architects, builders, and the general public. Coordinates development related infrastructure from the conceptual phase to final acceptance and through the warranty period. Manages third-party new development plan and specification review and oversees the water and sewer system certification process. Serves as the primary departmental resource for coordinating development-related requirements, communications, outstanding items, and project status throughout the development process. 

Work includes participation in planning, feasibility analysis, design review, permitting coordination, construction oversight, commissioning, asset integration, and record keeping. The position maintains working knowledge of applicable Water Resources policies, procedures, standards, fees, and development requirements and assists applicants and City staff in navigating those requirements. 

Work requires both office and field work to be performed. Work is performed under the general supervision of the Water Resources Engineering Manager. 

New Development Management & Customer Service

• Serves as the primary point of contact between Water Resources and developers.
• Serves as the primary contact between Water Resources and individuals/groups/firms seeking information for the extension or connection of water and sewer.
• Participates in pre-development and pre-application meetings to identify Water Resources requirements, service availability considerations, infrastructure needs, and anticipated development processes. 
• Coordinates involvement of appropriate Water Resources divisions and other City departments throughout the development process. 
• Maintains awareness of the status of active development projects and assists in identifying outstanding requirements, responsible parties, and next steps. 
• Provides guidance regarding Water Resources development policies, procedures, standards, fees, and processes and coordinates with appropriate technical staff when specialized review or approval is required. 

Plan Review & Support

• Reviews site plans of subdivisions, water and sewer extension requests, new service connection requests, etc. and provides advice to engineers, architects, developers, builders, and general public.
• Coordinates third party plan reviews for water and sewer infrastructure for new developments.
• Oversees budget, fee schedule administration, and third-party reviewer billing.
• Coordinates Water Resources review comments and assists in tracking plan revisions, resubmittals, and resolution of outstanding comments. 

Construction Coordination, Inspection, & Compliance

• Manages the water and sewer system certification process. 
• Coordinates the building permit process, water and sewer system certification process, and the inspection process for new development. 
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• Serves as the primary coordination point between Water Resources, developers, engineers, contractors, and inspectors. 
• Coordinates administrative aspects of preconstruction meetings, inspections, testing, utility tie-ins, shutdowns, commissioning activities, and other Water Resources involvement associated with new development. 
• Tracks construction deficiencies, corrective actions, testing requirements, and other outstanding items through resolution. 

Oversees Service Availability, System Development Fees, and Tap Fees

• Manages service availability requests.
• Completes outside City service request presentations and communications.
• Manages the system development fee process and financial compliance.
• Manages the tap fee process and financial compliance. 
• Coordinates development-related Water Resources fees, financial requirements, and administrative requirements as applicable. 
• Coordinates development-related bonds, letters of credit, sureties, or other financial guarantees associated with Water Resources infrastructure when applicable, including tracking reductions, releases, extensions and expiration dates. 

NCDOT Projects, Water Resources Capital Projects

• Manages all project communication between Water Resources and the general public through the Communications group. 
• Manages third-party consultant engineers to represent the interests of Water Resources. 
• Acts a liaison between Water Resources and project stakeholders. 

Project Communication and Continuous Improvement

• Manages all project communication between Water Resources and the general public through the Communications group. 
• Acts as a liaison between divisions of Water Resources to ensure everyone has up-to-date information and process efficiency. 
• Acts as a liaison between Water Resources and various City departments.
• Facilitates communication among Water Resources divisions, other City departments, developers, and project stakeholders to promote consistent understanding of development requirements and project status. 
• Evaluates deficiencies and inefficiencies. Provides recommendations for process improvements.

• Identified recurring development issues and recommends procedural or policy improvements when appropriate. 

Other Duties

• Performs related duties as assigned.

• Ability to establish positive working relationships with developers and builders, consultant engineers, water resources employees, and the public.
• Ability to communicate to the public on policies, standards, and regulations. 
• Ability to communicate information effectively with both field personnel and professional staff. 
• Ability to evaluate and improve processes. 
• Working knowledge of construction practices, water and sewer infrastructure installation practices, and new development practices.
• Ability to review and interpret engineering plans, technical specifications, and construction documents. 
• Ability to manage multiple projects simultaneously. 

Minimum Qualifications

Education & Experience

Any combination of education or experience equivalent to graduation from an accredited college or university with major course work in business administration, communications, public affairs, or related field and three (3) to five (5) years of experience in business administration, communications, planning, public administration, or customer service. 

Physical Requirements

This position requires the ability to perform light to moderate physical work, including standing, walking, climbing, lifting (up to 20 pounds), operating equipment, and working in outdoor and industrial environments. Exposure to weather conditions, noise, and construction sites is required.

 Work Environment

Work is performed in office, field, and commercial/industrial environments. The position involves exposure to weather conditions, construction sites, noise, heavy equipment, and emergency response situations. Evening, weekend, and on-call work may be required.