Application Support

 

Application Support Engineer – eFX - Singapore

 

 

Company Overview

Lucera® is a New York based firm owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm.

Lucera also offers a high-performance FX matching and aggregation platform as a service, with co-location available in NY4, CH2, LD4 and TY3. The system provides smart order routing, price aggregation, and highly configurable price distribution in one unified solution available via a Web based UI. Coupled with advanced liquidity management, real-time TCA and our low latency pre-trade credit component we deliver a performant, cost effective solution to your eFX needs.

 

 

What's on offer:

• Fixed Salary, plus bonus and comprehensive health insurance for the family.
• Learning opportunity with new technology
• Work on award winning Global systems

 

 

Role

Lucera Financial Infrastructures is hiring a Customer Support Engineer for our Singapore office to help expand our global support footprint for our one of our core products, used by some of the top names in financial services.

 

 

We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with:

 

• A passion for technology, with an ability and desire to pick up new technologies
• Experience of first and second level support, and customer onboarding
• Understanding of support processes, and ability to react and adapt to changing circumstances
• Strong skills in Unix/Linux based environments
• Knowledge of common scripting languages Python, SQL and ability to automate common processes, and interact with existing frameworks
• Experience with Financial Services, in particular concepts of Market Data and Order Entry
• Excellent communication skills

While any potential candidate will be expected to learn new and unfamiliar concepts as part of their day to day role, knowledge and experience of any of the following would be advantageous:

• Networking
• Deployment Management
• Foreign Exchange Markets
• Messaging protocols, in particular FIX
• Technical writing