Field Service Site Supervisor

Description

Position Summary

The Field Service Site Supervisor serves as RITE TRACK’s designated Site Coordinator (SC) for Northrop Grumman, reporting directly to the Field Service Director of the Americas. This full-time, on-site position provides daily directions to assigned Field Service Engineers (FSEs) based on customer production requirements and combines hands-on Level III FSE technical support with site coordination, employee supervision, customer communication, and reporting. Approximately 50% of the role is spent in the fab supporting equipment and technicians, and approximately 50% on reports, meetings, planning, and supervisory activities. The SC is the initial contact for tool-down situations during workdays and helps maintain high supplier-dependent uptime (SDUT).

Essential Duties and Responsibilities 

· Lead daily on-site field service activities; participate in customer operations meetings, including morning and afternoon equipment-status reviews as required.

· Direct daily FSE task assignments and coordinate shift coverage and handoffs based on customer production requirements; provide input and recommendations on work shifts, holidays, vacation coverage, and training to the Field Service Director of the Americas, who retains approval authority.

· Act as the initial contact for all tool-down situations during workdays; assess priorities, provide hands-on equipment support as needed to maintain high supplier-dependent uptime (SDUT), and coordinate technical escalation and resolution.

· Ensure preventive maintenance (PM) is scheduled and completed in alignment with Buyer production requirements; coordinate tool-time approvals, planned work, and factory-impact communications.

· Maintain accurate shift work logs, pass-down reports, work-order documentation, team communications, and operational records.

· Serve as the day-to-day on-site interface with customer operations and engineering; coordinate escalated problems with the Technical Support Group and equipment improvement programs with factory engineering. The Field Service Director of the Americas remains the primary contact for overall site issues.

· Oversee parts and materials coordination, including storeroom requests, non-tool-down purchase/quote requests, and stock receipt or replenishment processes.

· Supervise daily work execution and provide coaching, feedback, team meetings, and performance input; collaborate with the Field Service Director of the Americas and HR on formal personnel matters and approvals.

· Maintain and assist with employee badging, customer system/logging access, required training, recertification, and site readiness.

· Provide daily reports on site status, tool-down events, and open issues; review equipment metrics and service KPIs and contribute to monthly operational reviews.

· Assist with engineering investigations, root cause analysis, equipment improvement teams, and improvements to maintenance procedures and products, as operational demands permit.

· Follow all safety and environmental guidelines; monitor FSE compliance and promptly report potential or actual safety issues through customer and SHELLBACK/RITE TRACK channels.

· Provide direct hands-on tool support, troubleshoot equipment issues, and assist FSEs in the fab as needed to meet customer production and uptime commitments.

· Coordinate with the Field Service Director of the Americas to ensure qualified staffing and training needs are identified.

Requirements

Required Qualifications 

· Associate degree, completion of military technical training with field experience, or technical certification equivalent to an associate degree.

· Minimum of six (6) years of experience with RiteTrack or other lithography tools.

· Ability to read and interpret electrical, mechanical, and plumbing schematics fluently and apply this knowledge to timely troubleshooting of complex equipment issues.

· Clear and effective written and verbal communication skills, with emphasis on detailed technical documentation.

· Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

· Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum systems, and thermodynamics.

· Strong knowledge of hand tools and proper use, including a digital multimeter.

· Completion of at least four (4) weeks of hands-on, vendor-led training covering TEL ACT 8, TEL-MARK-VZ, and/or SVG 8X/9X platforms.

· Site-specific equipment experience: Demonstrated hands-on experience with TEL ACT and MARK lithography track equipment, including troubleshooting, preventive and corrective maintenance, and technical support.

· Demonstrated ability to lead technical personnel, coordinate multiple priorities, and resolve operational issues in a customer-facing environment.

· Working knowledge of equipment maintenance practices, preventive maintenance planning, troubleshooting/escalation workflows, and service documentation.

· Strong verbal and written communication, organization, follow-through, and interpersonal skills.

· Ability to work on-site at the assigned Northrop Grumman facility and comply with customer access, security, and training requirements.

· U.S. citizenship.

Preferred Qualifications

· Prior supervisory or team-lead experience managing field service engineers or multi-shift technical teams.

· Experience supporting semiconductor manufacturing equipment and collaborating with process and equipment engineers.

· Familiarity with shift logs, Microsoft Teams, Confluence, maintenance calendars, materials systems, and equipment KPI dashboards (such as Tableau).

Core Competencies

· Customer focus and service urgency; people leadership and coaching; technical judgment and escalation; planning and resource coordination; documentation and accountability; collaboration across teams; continuous improvement and safety leadership.

Work Environment and Physical Requirements

· Full-time, 100% on-site at the customer manufacturing/fab facility. Approximately 50% of working time is expected in the fab providing hands-on technical and operational support, with the remaining 50% devoted to reporting, meetings, coordination, and employee supervision; allocation may vary with production needs.

· Provide as-needed support on weekends and after hours, especially for tool-down escalations. 

· May require walking and standing throughout the facility and entering production or equipment-support areas; reasonable accommodations will be considered consistent with applicable law.

Performance Measure

Supplier-dependent uptime (SDUT) and equipment/service KPIs; PM schedule adherence; tool-down escalation response; timely daily reporting; safety compliance; customer satisfaction; team performance and staffing stability.

This description summarizes the principal duties of the position and is not an exhaustive list. Responsibilities may change based on business and customer needs.