Shift Front of House (FOH) Manager

Arena District, Columbus, OH

Full-Time

 

Position Overview

Our client, located in the Arena District in Columbus OH, is seeking an experienced, energetic Shift Front of House Manager to help lead daily restaurant operations in a fast-paced, high-volume environment. This individual will oversee FOH staff, ensure an exceptional guest experience, and support the overall success of the restaurant.

 

Given the restaurant's location in the Arena District, this role will also play an important part in event-driven staffing and operations, helping prepare for increased business during Columbus Blue Jackets games, concerts, sporting events, and other downtown activities. The ideal candidate is a hands-on leader who thrives in a busy environment, knows how to motivate a team, and can adapt quickly to changing business demands.

 

Key Responsibilities

• Oversee daily front-of-house operations during assigned shifts, ensuring smooth service and an outstanding guest experience.

• Lead, coach, and motivate servers, bartenders, hosts, and support staff.

• Manage shifts, floor coverage, side work, and staff assignments.

• Assist with new employee onboarding, training, and development of FOH team members.

• Monitor service standards, guest satisfaction, and overall restaurant cleanliness and presentation.

• Handle guest concerns and resolve service issues professionally and efficiently.

• Monitor labor costs, sales performance, and staffing levels throughout each shift.

• Coordinate with kitchen leadership to maintain communication and efficient service between FOH and BOH teams.

• Help manage inventory, cash handling, opening and closing procedures, and daily operational responsibilities.

• Oversee event staffing preparation, including anticipating business levels around Blue Jackets games, concerts, and other Arena District events.

• Maintain flexibility and leadership during peak business hours, ensuring the team is prepared to handle large crowds and increased guest volume.

 

Qualifications

• Previous restaurant supervisory or management experience required.

• Strong understanding of front-of-house restaurant operations.

• Experience managing high-volume restaurant environments preferred.

• Excellent leadership, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced setting.

• Strong customer service mindset and ability to lead by example.

• Flexible availability, including evenings, weekends, and event days.

• Ability to motivate a team while maintaining accountability and operational standards.

 

Ideal Candidate

The ideal candidate is a hands-on restaurant leader who enjoys being on the floor, building a strong team, and creating a positive guest experience. Someone who understands the demands of a high-volume environment and can effectively plan and adjust staffing around the Arena District's ever-changing event schedule will thrive in this position.