Manager of Operations - Social Services Department

This role performs operational duties for West Allis campus services and works in partnership with program Clinical Operations Managers. An on-call rotation will be required.

The Manager of Operations - Social Services coordinates with the Director of Clinical Services to manage the daily operations of programs, support the development and growth of new and existing programs, and ensures continuity and adherence of policies and procedures, quality standards, patient care and services, public relations, employee relations, fiscal responsibility, and clinical and regulatory compliance.

Job Duties & Responsibilities:

Strategy

• Assist with the formulation and implementation of business plans and reports on program operations.
• Supports the implementation and monitoring of annual strategic goals.
• Works with Director of Clinical Services in developing and measuring long-term and short-term objectives.
• Is involved in supporting operations of the social services teams and provides regular updates on progress and status.
• Reports on site-specific organizational effectiveness and efficiency.

Financial

• Supports oversight of financial stewardship for site.
• Assists with analysis of monthly operational review of financial performance.
• Supports review of site-specific daily census and attendance reports.
• Works with Director of Clinical Services to prepare and submit site-specific annual operations budget.

Program Growth

• Works with Director of Clinical Services on new program implementation, including recruitment and onboarding of required staff.
• Assists with development and implementation of market specific activities and business development plans.

Employee Relations

• Ensures adequate provision of clinical support services.
• Provides coaching to employees in areas of performance that do not meet expectations, to support employee success.
• Works in conjunction with the Human Resources Business Partner and Director on employee relations.

Operations

• Responsible for daily operations as directed by Director of Clinical Services.
• Ensures current policies and procedures are maintained.

Quality/Regulatory Compliance

• Assures regulatory compliance with Federal, State, and local standards to ensure maintenance of program operations.
• Supports quality initiatives and assists with implementation and continued monitoring of initiatives.
• Ensures Joint Commission readiness at site.
• Attend all mandatory seminars appropriate to the position.

Promote the department goals and the mission of the Organization

• Communicate goals to fellow staff.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (JCAHO and State).
• Maintain and/or communicate to the appropriate party, a function backlog at a set time.
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in the department, as directed.

Demonstrate understanding of JCAHO and other regulatory agency compliance regulations

• Involve self in the learning and application of standards relevant to the Administration department.
• Participate in seminars and other meetings to increase involvement and awareness of regulations.
• Involve self in the education of other disciplines regarding the Administration department’s regulations.

Participate in Hospital committees, Performance Improvement team meetings and team projects, as directed

• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Exhibit good organizational skills.
• Contribute in a positive, solution-focused manner.

Participate in the Performance Improvement program

• Gain understanding of the performance improvement process.
• Apply the PI model to your department’s activities.
• Participate in and/or create PI teams that lead to improvement in other Hospital areas.
• Educate and involve self in the Hospital and Administration department’s performance improvement plans.

Conduct self in a professional manner

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward parties outside the Hospital (patients’ families, visitors, vendors, etc.).
• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control and Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Other duties as assigned

Additional Job Description:

Education/Training Requirements:

• Bachelor’s degree required. Master’s degree preferred.
• Previous operational and supervisory/management experience required preferably in health care.
• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.
• Knowledge of healthcare agency regulations, such as Joint Commission, State and Federal.

Basic Life Support BLS - NSE, Nonviolent Crisis Intervention NCI - NSE

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)