Claims Team Manager- Interim

Description

USRM Casualty, Small Commercial Construction has an immediate opening for a temporary Claims Team Manager for the Unrepresented Team (6-9 months). This Claims Team Manager leads a team of Claims Resolution Specialists who manage a portfolio of Unrepresented GLPD claims to achieve the best possible outcomes and deliver an exceptional customer experience. Contributes to the organization’s success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment.

 

Responsibilities:

• Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.
• Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
• Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.
• Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents and policyholders.
• Provides management oversight of claims files within the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.
• Coaches to improve technical expertise within the team
• Monitors, evaluates and approves, within assigned authority limits, claims reserves, settlements and payments that exceed staff authority thresholds.
• Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement.
• Manages compliance within internal and external parameters.
• Maintains awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor team compliance with Unfair Claims Practices.

 

Ideal Experience Includes:

• Small Commercial experience preferred but not required.
• Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
• Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.
• Demonstrated leadership experience preferred.

Qualifications

• Advanced knowledge of commercial property and/or casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
• Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
• Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.