Who are we?

Role Summary

Must-Have

Technical Experience

• Hands-on experience with virtualization (Hyper-V or VMware), Windows Server, Active Directory and Azure AD, and PowerShell.
• Hands-on experience with Exchange and Exchange Online, SharePoint Online, Azure, Office 365, VOIP, SQL Server, and core networking.
• Hands-on experience with server hardware maintenance, ideally including HP servers and switches.
• A clear understanding of backup and storage, and familiarity with remote management systems (RDS).
• Practical experience using AI-assisted tools, such as Microsoft Copilot or Claude, to speed up scripting, documentation, and troubleshooting.
• Working understanding of AI-driven monitoring and security tooling, including anomaly detection and automated threat triage within modern endpoint and infrastructure platforms.

Certifications and Domain Knowledge

• Relevant IT certifications such as MCSA, CCNA, MCITP, A+, or Network+.
• Good understanding of PaaS, SaaS, IaaS, and cloud security, with prior exposure to data centre services, cloud-based applications, or AWS/Azure considered an advantage.
• Familiarity with ISO 27001 controls, process, audits, and evidence collection.
• Experience with Veeam, Synology, or EMC for backup and storage considered an advantage.

Professional Skills and Experience

• A passion for helping people succeed with technology, with excellent verbal and written communication and organizational skills.
• Outstanding problem-solving and troubleshooting skills, paired with intense curiosity about how systems work and a "can do" attitude.
• Ability and desire to create and manage knowledge base articles, documentation, and SOPs, including developing and conducting group training.
• Team leading or team handling experience, and flexibility to work extended hours or weekends with minimal notice for projects and outages.
• Bachelor's degree and 8 to 12 years of experience.

Roles and Responsibilities

Infrastructure and Systems Management

• Handle business-critical IT infrastructure, projects, tasks, systems, and cloud technologies, keeping platforms available and performing under everyday production load.
• Monitor data centre health using existing monitoring tools, respond promptly to hardware issues, and help build, test, and maintain new servers as capacity and projects require.
• Perform periodic maintenance of hardware, including PCs, servers, switches, and firewalls, to keep the environment running reliably and reduce unplanned downtime.

Network and Security Operations

• Proactively analyze network and infrastructure data to identify inefficiencies, capacity constraints, and emerging problems before they affect the business.
• Take responsibility for network systems security and performance, tuning configurations and closing gaps as the environment evolves.

Backup, Audit, and Compliance Support

• Perform routine and scheduled audits of backups and other systems and technologies, confirming jobs complete successfully and data is recoverable.
• Provide the evidence, documentation, and hands-on support that internal and external audits need, from control walkthroughs to point-in-time verification.

Project and Initiative Delivery

• Support project management by initiating and owning projects and key responsibilities within a larger business initiative, managing deliverables end to end and keeping stakeholders informed.

Support, Escalation, and Team Development

• Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed, acting as a senior point of escalation.
• Train and lead the team on new systems, protocols, and best practices, building the bench strength of more junior administrators.