- Location
- AU_QLD_HEQ Aviation Helicopters QLD (Brendale), Australia
- Type
- Full-time
- Source
- Workday
Description
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Build Connections. Create Opportunities. Support Growth.
Toll Uncrewed Systems is seeking a highly motivated Client Services & Partnerships Coordinator to join our growing team. This pivotal role is ideal for a relationship-focused professional who is passionate about delivering exceptional customer experiences, supporting business growth and building strong partnerships across Government, Defence and industry sectors.
As the primary point of contact for clients, students and stakeholders, you will play a key role in strengthening client relationships, coordinating training experiences and identifying opportunities to expand our service offerings. This role offers a genuine career pathway, with the opportunity to progress into a future Client Engagement Manager position as the business continues to grow.
About the Role
Reporting to the leadership team, you will be responsible for managing client engagement activities, supporting business development initiatives and ensuring a seamless experience for training participants and stakeholders.
Key responsibilities include:
- Building and maintaining strong relationships with clients, students and industry partners.
- Acting as the first point of contact for client enquiries and ongoing engagement.
- Coordinating client meetings, reviews and follow-up activities.
- Supporting business development efforts through lead generation, market research and pipeline management.
- Preparing proposals, presentations, quotations and capability statements.
- Managing student onboarding and supporting participants throughout their training journey.
- Monitoring client satisfaction and identifying opportunities to improve retention and service delivery.
- Coordinating client demonstrations, networking events and industry engagement activities.
- Supporting marketing initiatives, case studies, success stories and promotional campaigns.
- Maintaining accurate records and reporting through CRM and business management systems.
About You
You are a proactive and customer-focused professional who thrives on building trusted relationships and delivering positive outcomes. You enjoy working with a broad range of stakeholders and have a natural ability to identify opportunities that create value for both clients and the business.
You will bring:
- Experience in client services, customer success, account coordination, stakeholder engagement, training administration or a similar client-facing role.
- Excellent communication and relationship management skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience using CRM systems and business platforms.
- Advanced Microsoft 365 skills, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
- Confidence preparing reports, presentations, proposals and customer communications.
- High attention to detail and commitment to delivering exceptional customer experiences.
Desirable Experience
- Aviation, Defence, Government, technology or training industry experience.
- Experience supporting business growth, account management or partnership initiatives.
- Experience with Learning Management Systems (LMS) or Student Management Systems.
- Exposure to tenders, capability statements and commercial proposal development.
- Knowledge of uncrewed systems or the broader aviation sector.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
