Client Success Manager, Travel Services

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Client Success Manager

Purpose

Responsible for onboarding new clients, driving travel programme adoption, delivering user training, and ensuring a smooth implementation of travel management services.

Reports to: General Manager

Key Responsibilities

• Manage client onboarding and implementation projects.
• Coordinate client and internal stakeholders throughout the implementation process.
• Deliver training on travel booking tools, reporting platforms, and service processes.
• Support travel policy implementation and compliance.
• Build strong client relationships and manage issues or escalations.
• Monitor adoption, client satisfaction, and onboarding performance.
• Recommend service and process improvements.

Qualifications

• Minimum 7 years' experience in corporate travel, client services, account management, or a related field.
• Strong knowledge of travel operations and travel policy management.
• Experience in client onboarding, implementation, and training.
• Proficiency in travel management and online booking systems.
• Excellent communication and stakeholder management skills.
• Fluent in English.

Key Competencies

• Client Relationship Management
• Training & Facilitation
• Project Coordination
• Communication & Influencing
• Problem Solving
• Change Management
• Service Excellence

Work Location: Limassol, Cyprus

Application deadline: 30th September 2026

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