- Location
- Remote (Eastern/Central) · Remote
- Workplace
- Remote
- Department
- Property Operations
- Seniority
- Senior
- Experience
- 5+ years
- Education
- Bachelor
- Source
- Greenhouse
Description
About Hazel Valley Homes
Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful: Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities.
We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them.
Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We’re looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections.
As the Director of Maintenance, you will architect and lead a scalable, tech-enabled maintenance platform across a national portfolio of single-family rental homes. This role is pivotal in driving operational efficiency, resident satisfaction, and asset preservation through a hybrid model of third-party vendor oversight and in-house technician deployment. You’ll be responsible for strategic planning, vendor performance, capital project execution, and the development of a best-in-class maintenance organization.
Responsibilities
Strategic Leadership & Program Development
- Design and implement a national maintenance strategy aligned with company growth and operational goals.
- Build and scale an in-house maintenance program, including technician recruitment, training, and performance management.
- Develop SOPs, KPIs, and SLAs to ensure consistent service delivery across all markets.
Vendor & Partner Management
- Oversee third-party maintenance providers, ensuring adherence to quality, cost, and timeline expectations.
- Lead RFP processes, negotiate contracts, and manage vendor scorecards to drive accountability and continuous improvement.
Bid & Scope Governance
- Review and approve scopes of work and bids for repairs and capital projects.
- Collaborate with construction and asset management teams to ensure alignment on project specifications and budgets.
Technology & Data-Driven Operations
- Champion the use of maintenance tech platforms to automate workflows and enhance visibility.
- Leverage analytics to identify trends, optimize technician routing, and reduce response times and costs.
Compliance & Risk Management
- Ensure all maintenance activities comply with local, state, and federal regulations, including OSHA and fair housing standards.
- Implement preventative maintenance programs to mitigate risk and extend asset life.
Budgeting & Financial Oversight
- Develop and manage budgets appropriate for scale that align with company goals and profitability.
- Monitor spend, forecast needs, and identify cost-saving opportunities without compromising service quality.
Cross-Functional Collaboration
- Partner with Property Management, Construction, Procurement, and Resident Experience teams to align maintenance strategy with broader business objectives.
- Serve as a key voice in executive-level discussions on operational performance and capital planning.
Qualifications:
- 10+ years of progressive maintenance leadership experience, with at least 5 years in the SFR industry.
- Proven success in building and managing hybrid maintenance models (in-house + third-party).
- Deep knowledge of residential systems, building codes, and capital project execution.
- Strong command of maintenance tech platforms and data analytics tools.
- Exceptional leadership, communication, and negotiation skills.
- Bachelor's Degree in Construction Management, Facilities Management, or related field
Benefits:
- Generous PTO to recharge and maintain a healthy work-life balance.
- Paid maternity and paternity leave to support your growing family.
- 401(k) program with matching to help you plan for a secure future.
- Opportunities for professional growth and development in a fast-paced, innovative environment.
- A supportive, mission-driven team that values collaboration and shared success.
Why Join Hazel Valley Homes?
At Hazel Valley Homes, employees are encouraged to make a real impact every day. You’ll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining Hazel Valley Homes means being part of a mission-driven organization that puts people first—both renters and team members alike.
