- Location
- Remote (US), United States of America
- Workplace
- Remote
- Type
- Full-time
- Department
- IT
- Seniority
- Lead
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
What you can expect
Define how AI agents coordinate across the full revenue lifecycle. You'll partner with Engineering, AI/ML, Design, and customers to turn complex orchestration into simple, trusted products. This role shapes the intelligence layer that makes AI-powered revenue workflows coherent and commercially impactful.
About the Team
We build the AI layer powering Zoom's revenue products. Our team connects engineering, design, and go-to-market to ship intelligent workflows. We exist to turn AI capability into measurable customer value.
Responsibilities
- Defining the vision and roadmap for agentic orchestration, translating rapidly evolving AI capabilities into a clear, durable product strategy.
- Partnering with Engineering and AI/ML on orchestration architecture, reasoning systems, tool use, reliability, and human-in-the-loop design.
- Collaborating with Design to make sophisticated agentic systems appear simple, intuitive, and controllable for end users.
- Owning the full product path from insight through launch, adoption, packaging, and commercialization in close alignment with Go-To-Market partners.
- Designing how agents, data, context, tools, and workflows connect to accomplish complex revenue jobs end-to-end.
- Identifying opportunities where orchestration can fundamentally reinvent revenue workflows rather than simply automate existing steps. Prototyping and iterating quickly with customers to validate product-market fit and surface durable business value.
What we’re looking for
- Hold Bachelors in Computer Science or equivalent and/or equivalent experience with 8-10 years proven experience operating at Lead PM scope, ideally delivering complex zero-to-one products.
- Bring solid experience building AI-native products, agents, orchestration systems, or intelligent workflows.
- Apply well-developed product sense and UX judgment to make technically complex systems appear simple and trustworthy.
- Show a thorough understanding of agentic systems including context management, reasoning, orchestration, tool use, evaluation, permissions, and human oversight. Demonstrate deep technical fluency and credibility when partnering with senior Engineering and AI/ML teams.
- Apply solid commercial instincts around differentiation, adoption, packaging, and monetization to shape product direction. Turn deeply ambiguous technical possibilities into a clear product strategy and an elegant customer experience.
- Bring experience in enterprise SaaS, revenue technology, CRM, or workflow automation as a bonus.
Salary Range or On Target Earnings:
Minimum:
$146,700.00Maximum:
$339,300.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
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