- Location
- United States · Chicago
- Department
- IT
- Seniority
- Senior
- Experience
- 4+ years
- Visa
- Not sponsored
Description
Are you ready to make an impact?
West Monroe is seeking a Senior ServiceNow Developer to help clients modernize Security Operations (SecOps) and Operational Technology (OT) workflows on the ServiceNow platform. This role will serve as a technical leader on complex engagements, defining scalable ServiceNow architectures and delivering solutions through hands-on implementation. Candidates should bring deep implementation experience in either Security Operations or Operational Technology - experience across both is highly valued. You will partner with industry and functional domain experts as well as relevant client stakeholders to deliver outcomes-focused solutions for our clients.
What You Will Do
Client Delivery
- Lead ServiceNow Security Operations and Operational Technology development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
- Design and configure Security Operations solutions such as Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, or Configuration Compliance.
- Integrate vulnerability scanners, SIEM and SOAR platforms, and other enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations where applicable.
- Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
- Model OT devices, sites, equipment and production-process context, configuration items, and relationships using CMDB/CSDM patterns that support asset criticality, reporting, and remediation prioritization.
- Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
- Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgment to validate outputs.
Business Development
- Serve as a ServiceNow technical subject matter expert during pursuits, solutioning sessions, proposals, and client presentations.
- Help identify opportunities to expand ServiceNow SecOps, OT, and related capabilities within client accounts.
- Contribute technical perspectives to estimates, implementation roadmaps, solution approaches, and statements of work.
Practice Development
- Develop reusable ServiceNow architecture patterns, accelerators, technical standards, and delivery methodologies.
- Mentor developers and consultants while building ServiceNow SecOps and OT technical capabilities across the practice.
- Stay current on ServiceNow platform capabilities and contribute expertise to internal knowledge sharing, recruiting, and thought leadership.
What You Will Bring
Required Experience
- 4+ years of experience developing and configuring solutions on the ServiceNow platform.
- Deep hands-on implementation experience in at least one specialty: (a) ServiceNow Security Operations, including Security Incident Response, Vulnerability Response, Threat Intellignce or (b) ServiceNow Operation Technology, including Operational Technology Manager/Data Modelling, OT Vulnerability Response, or OT Incident Management.
- Working familiarity with the adjacent Security Operations or Operational Technology domain and the ability to collaborate effectively with specialists across security, IT operations, and industrial operations.
- Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data-quality considerations that affect prioritization and workflow outcomes.
- Experience designing integrations using IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
- Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
- Ability to travel 25 to 50% and to work permanently in the United States without sponsorship.
- A commitment to inclusion and diversity, and openness to new ideas and perspectives.
Preferred Experience
- Hands-on ServiceNow delivery experience across both SecOps and OT, particularly where vulnerability or incident workflows cross IT and industrial environments.
- Experience working with utilities, manufacturing, energy, transportation, life sciences, or other critical-infrastructure and asset-intensive environments.
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Security Incident Response, Vulnerability Response, Data Foundations implementation certifications.
- Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.
Based on pay transparency guidelines, the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
