About the Role:

Grade Level (for internal use):

10

The Role: Senior Technical Account Associate

Senior Technical Account Associate, Contributor Account Management (CAM), serve as the primary experts for sell-side content ingestion, entitlements management, contributor onboarding, and operational workflows within Visible Alpha Insights product. The role provides guidance to internal and external stakeholders, drives process excellence, ensures data quality, and supports strategic initiatives related to content distribution and entitlements.

Responsibilities:

Subject Matter Expertise 

• Act as the Subject Matter Expert for content ingestion, research and model distribution, entitlements, and contributor operations 
• Provide guidance on complex operational issues and escalations 
• Support the development and maintenance of operational procedures, SOPs, and best practices 

Content & Entitlements Management 

• Support onboarding of contributors and management of broker relationships 
• Ensure accurate processing of content uploads, entitlements, and coverage updates 
• Investigate and resolve content, entitlement, and distribution issues 
• Monitor analyst transfers, coverage drops, and temporary suspensions 

Quality & Governance 

• Perform quality reviews across all core work, including:  
• Research and model uploads 
• Entitlements processing 
• Coverage maintenance and updates 
• Contributor requests and operational workflows 
• Develop controls and monitoring tools to improve data quality and operational accuracy 
• Track incoming and outgoing client communications to ensure timely resolution of sell-side queries 

Reporting & Analytics 

• Create and maintain operational dashboards, MIS, SLA, and quality reporting 
• Develop tools to monitor contribution quality, content health, and operational performance 
• Identify trends and recommend process improvements based on operational metrics 

Stakeholder Collaboration 

• Partner with Contributor Relations, Technology, Product, Engineering and Operations teams to resolve issues and improve workflows 
• Manage client responses and contributor escalations 
• Build strong relationships with broker operations and entitlement teams 

Process Improvement 

• Contribute expertise to automation and workflow optimization initiatives 
• Support enhancements related to content ingestion, entitlement management, and self-service capabilities 
• Recommend operational improvements to increase efficiency, quality, and scalability 

What We're Looking for:

• Excellent analytical, problem-solving, and stakeholder management skills 
• Experience with quality assurance, operational reporting, and process improvement preferably from financial or data services industry.
• Strong communication skills and a client-first mindset 
• Ability to work independently and influence cross-functional teams 
• Advanced MS Excel knowledge
• Basic knowledge on SQL
• Must be open working on US pacific hours.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.1 - Middle Management Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)