Front Desk Attendant (PATH)

Description

Job Title: Front Desk Attendant

Location: PATH

FLSA Status: Non-Exempt

Status: Full Time

Reports to: Senior Director of Housing

Job Summary:

The Front Desk Attendant for the Providence at the Heights (PATH) will provide a physical presence to assist residents, enforce the rules of the building and to support the property manager in their efforts to ensure the property complies with all legal requirements. This position will collaborate with the property management team to create a welcoming, trauma-informed care environment. Provides a courteous, physical presence at the front desk at PATH in a manner that builds trust in the community. Staff must remain awake and on site throughout their shift.

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Duties/Responsibilities:

• Monitoring visitors to the building including requesting ID from visitors, having visitors sign in; and requiring that residents come down to pick up their visitors and escort their visitors out of the building at the end of visits.
• Ensuring residents follow all rules and escalating any violations to the Property Manager.
• Responding to residents; questions or concerns or elevating those questions or concerns to the Property Manager and/or Care Manager(s) when needed.
• Answering the property telephone and the telephone for the Property Manager when needed.
• Conduct hourly rounds of the property to ensure that the building is secure.
• Monitoring security cameras as directed by the Property Manager.
• Complete an inspection checklist to ensure the property is safe, clean, and well maintained.
• Respond to fire alarms and other emergencies. Responsible for calling first responders or
• Property Manager to ensure urgent situations are handled and reported appropriately.
• Complete logbook entries, incident, and other reports as needed.
• Provide a welcoming, professional presence that serves all residents fairly and consistently.
• Attend staff meetings and meetings with supervisors as requested.

Required Skills/Abilities:

• To have an understanding, appreciation and commitment to the mission and philosophy of Second Chance Center and the Permanent Supportive Housing model.
• Excellent customer service skills and ability to multi-task.
• Ability to communicate effectively both orally and in writing.
• Skilled in conflict mediation and negotiation.
• Ability to demonstrate clear, professional boundaries.
• Ability to work in a team environment.
• Understanding and compassion for very low-income individuals and families and people experiencing homelessness.
• Knowledge and experience in crisis prevention, intervention and resolution techniques and ability to match such techniques to circumstances.

Preferred Skills / Competencies are as follows:

• Bilingual (Fluent Spanish) preferred.
• Previous experience working with the re-entry population.
• Previous experience in community navigation and service coordination.
• Understanding of trauma-informed and strengths-based care management practices.

Required Education and Experience:

• 0-2 years of relevant experience working in adult re-entry or with marginalized individuals.
• High School Diploma / GED
• Lived experience accepted in lieu of education and professional experience.

Physical Requirements:

• Occasionally required to stand, walk, and lift up to 20 pounds.
• Reasonable accommodations will be provided for individuals with disabilities.

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Compensation & Merit Increases:

• The pay range for this position is $19.00 - $21.00 per hour. 
• Competitive pay commensurate with education and experience. 
• Vacation Leave & Sick Leave, Medical, Dental & Vision Insurance, 401k Plan. 
• Merit increases are based on annual performance reviews. 
• Cross-training and departmental support are integral parts of this role and may be assessed as part of ongoing performance evaluations.
• Employees brought in at the top of their pay range will need to transition to a role with greater responsibilities to qualify for further raises.

Position Type/Expected Hours of Work

• This position is full-time with a minimum of 32-40 work hours per week.
• Work shift is Wednesday to Sunday 2:00PM – 10:00PM. Hours may be adjusted according to business needs.
• This role is in-office.

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About Second Chance Center, Inc.:

Established in 2012, Second Chance Center, Inc. (SCC) is a Colorado-based nonprofit organization determined to be the state’s premier community re-entry program and a model for the nation. Our goal is to help formerly incarcerated people transition to lives of success and fulfillment. We provide the formerly incarcerated, and their network, with education, resources, and support to successfully re-enter the community and cultivate a rewarding life.

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Equal Employment Opportunity

It is the policy for SCC to provide equal employment opportunities to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, national origin, gender identification, sexual orientation, disability, marital status, or veteran status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection, compensation, benefits, promotion, demotion, and layoff.