Dispatch Coordinator

Summary of Job:

The Facilities Dispatch Coordinator will provide World Class Customer Service to Lee Company’s external and internal customers. Determine the customer’s needs, delegate calls to Technical Communicators and arrange for technician to be dispatched. A deep understanding of Lee Company’s culture and mission is vital to the success of this position.

Education and Experience:

• 2 + years of relevant and proven high-quality customer service experience
• Experience in a call center/dispatch environment preferred
• 3 to 5 years data entry/administrative experience
• 3 to 5 years customer service experience
• High School Diploma or equivalent

Skills and Abilities:

• High level of interpersonal communication skills, both verbal and written
• High level of Time management'
• Critical thinking and analytical reasoning
• Ethical decision making
• Initiative, Adaptability, Detail Driven
• Ability to work individually or within the group dynamic
• Basic office equipment operation abilities (computers, telephones, calculators, copiers and fax machines, postage machines, etc.)
• Computer skills (MS Office, Internet and Intranet navigation, Web-based platforms)
• Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
• Must be able to type proficiently; 60+ WPM w/ accuracy

Company Perks & Benefits

Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!

• Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.

• Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.

• Community: Company-supported volunteer opportunities to make a real impact.

• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.

• Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.

Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer.  We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer.  Candidates must be legally authorized to work in the United States.  At the time of hire, employees will be required to provide proof of employment eligibility.