Key Account Executive

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Location: Kuala Lumpur (Malaysia)
Workplace: Hybrid
Type: Full-time
Department: Sales
Source: Workday

Description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What This Role Is All About

As a Key Account Executive, you'll be the strategic leader for Infobip's most valuable clients in your region. Reporting to the Chapter Lead, you'll own the end-to-end relationship with Tier 1 (A, Ar) accounts—from identifying expansion opportunities to delivering tailored solutions that solve real business challenges. You're not just a salesperson; you're a trusted advisor who combines deep product knowledge with consultative selling, while also mentoring your sales peers and raising the bar across the team.

What You'll Do

Drive revenue growth across your assigned Tier 1 account portfolio through strategic prospecting, solution development, and negotiation of pricing and contractual terms
Own account strategy and planning for the first 12 rolling months post-acquisition, including NRR optimization, cross-sell, upsell, and expansion initiatives
Develop solution proposals that address client challenges across Infobip's full product suite, working closely with Customer Success Executives (CSEs) to map client journeys and maximize value realization
Coordinate seamlessly with service delivery teams to ensure smooth deployment and ongoing delivery of our cutting-edge communication platform
Build and maintain trusted partnerships with C-level and key stakeholders at your accounts, serving as the go-to advisor for strategic decisions and market insights
Mentor junior team members by sharing best practices, answering technical and procedural questions, and coaching less experienced sales representatives toward excellence
Navigate complex, non-routine sales challenges that require advanced business acumen, market expertise, and creative problem-solving in a fast-moving, competitive landscape

What Makes You a Strong Fit

7+ years of enterprise B2B sales experience, with a proven track record of closing deals and managing strategic client relationships
Demonstrated success selling technology or SaaS solutions to large, complex organizations; experience with communication platforms or related software is a plus
Strong consultative selling approach—you ask the right questions, listen actively, and recommend solutions based on client needs rather than product push
Ability to manage the full sales cycle independently, including prospecting, discovery, proposal development, negotiation, and deal closure
Excellent communication and presentation skills, with comfort presenting to C-level executives and cross-functional teams
Mentor mindset and leadership presence—you raise the bar for those around you and take genuine satisfaction in helping others grow
Fluent in English, both spoken and written; additional language skills are a plus depending on regional needs

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 


Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Skills

Negotiation