- Salary
- $50k – $70k/yr
- Location
- New York
- Workplace
- Remote
- Department
- DN
- Source
- Lever
Description
Job Overview:
Destination Knot is seeking a detail-oriented Remote Reservation Support Specialist to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.
This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.
Key Responsibilities:
Assist with reservation and scheduling requests submitted by clients
Support booking coordination across various service categories, including accommodations and related services
Maintain accurate client records and reservation details in internal systems
Communicate professionally with clients via email, phone, or messaging platforms
Provide general customer service support and follow established processes
Review confirmations and documentation for accuracy and completeness
Collaborate with internal teams to ensure a smooth client experience
Qualifications:
Strong written and verbal communication skills
Excellent attention to detail and organizational abilities
Comfortable using online systems, email, and basic digital tools
Ability to manage multiple tasks while meeting deadlines
Customer service or administrative support experience preferred
Reliable internet access and ability to work remotely
Work Environment:
Fully remote position
Flexible scheduling options may be available
Supportive, structured team environment
Skills
Customer Service
